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The Charter of the French language and its regulations govern the consultation of English-language content.

Required Equipment

You must use the following equipment to send us the prescribed information and produce bills using a sales recording system (SRS):

  • a certified SRS designed to communicate with the WEB-SRM;
  • an SRS-compatible printer, if necessary;
  • an Internet connection.
Note
Note

Since November 1, 2023, the restaurant sector has been undergoing an IT shift to replace the sales recording module (SRM) with a cloud solution (the WEB-SRM). This is the same IT solution already in use in the remunerated passenger transportation sector since 2021.

By May 31, 2025, operators of restaurant establishments subject to mandatory billing measures will be required to send us their transaction data using a certified sales recording system (SRS) compatible with the WEB-SRM and give every customer a bill produced using that SRS.

If you are still using an SRM in your restaurant establishment, see Users of Sales Recording Modules for more information.

End of note

IT solution

The diagram below illustrates how the cloud-based IT solution used in the restaurant and remunerated passenger transportation sectors works.

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The IT solution works as follows:

  • Your certified SRS collects your transaction data and continuously and securely sends it to the WEB-SRM, a cloud computing environment.
  • The WEB-SRM continuously receives, validates and stores data and sends a response to your SRS for each transaction.
  • The WEB-SRM securely sends the data in offline mode to our information systems.
  • Our information systems analyze the data received from the WEB-SRM.

Our authorized employees can view the data recorded in our computer systems.

If you are an operator subject to the mandatory billing measures and are registered for the QST, you can also view the data in My Account for businesses.

Certified SRSs

Before purchasing or using an SRS, see Certified Sales Recording Systems to make sure it is an authorized product. The page contains links to the specifications of each certified SRS currently available. Choose an SRS that offers all the features you'll need to meet your obligations.

Note

We will allow a newer version of a certified SRS to be used, unless:

  • a problem is encountered with the newer version;
  • the new version includes a specification that requires a new certification.
End of note

The same page contains a list of disallowed SRS versions. We may block the use of one of those versions. In that case, the SRS will display error messages informing you that you must contact the SRS developer immediately to ensure you are using an allowed version.

Printer

You need a printer in case a customer requests a paper bill.

You must ensure that your printer is compatible and can communicate with your SRS to print bills, credit notes and other documents that include all prescribed information.

Contact the SRS developer to ensure that your printer allows you to meet your mandatory billing obligations.

Note

You do not need a printer if you provide services solely through a digital platform that allows customers to consent in advance to receiving an electronic bill.

End of note

Damaged equipment

You must notify us immediately if you cannot send us transaction data or give customers a bill with the prescribed information because your equipment is damaged.

You must also get the equipment repaired as soon as possible.

Server administrator

If you administer a remote server that sends prescribed information from one or more operators of a restaurant establishment or taxi business to the WEB-SRM, see Server Administrator.

Note End of note

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