Implemented by the Québec government, this new service:

• replaces clicSÉQUR
• gives access to several online government services

Documents required when you sign in for the first time

If this is your first sign-in, you will need both of the following:

• your health insurance card
• the notice of assessment number from a notice issued to you for the 2023, 2024 or 2025 taxation year.

You cannot use the user code and password for a clicSÉQUR account to access My Account using the Government Authentication Service.

Use this service to sign in to My Account if:

• you do not have a Government Authentication Service account
• you do not have a recent notice of assessment on hand, but you filed at least one income tax return in the last five years

Document required when you sign in for the first time

If this is your first time signing in, you will need to provide the following information:

• your social insurance number
• your date of birth
• a temporary access code or the notice of assessment number from a notice issued to you for one of the two most recent taxation years in the last five years

What you accept

These conditions are a contract between us concerning access to and use of My Account for individuals. They also state our respective responsibilities.

By accessing or using My Account, you:

• acknowledge that you have read and agree to these conditions
• automatically consent to receive, online only, your notice of assessment and other documents that can be sent online, including those related to your income tax return and benefits
• automatically subscribe to email alerts

My Account is a secure space where you can access information and online services. We can change, limit, add to or remove the services, features and information in My Account at any time.

To access My Account, you must confirm your identity using an approved authentication service, which can also be changed at any time.

Your responsibilities and options

You promise to:

• provide accurate and up-to-date information
• protect your user codes, passwords, passphrases, verification codes and other credentials
• take reasonable steps to protect your access
• view the documents sent to your inbox
• keep your contact information up to date
• use My Account in accordance with the applicable laws and these conditions

You must not use My Account in any way that is fraudulent, abusive or likely to compromise the security of services or information.

You must notify us as soon as possible of any unauthorized use, fraud, identity theft or other security incident you are aware of.

At any time, you can:

• revoke your consent to receive, online only, your notice of assessment and other documents that can be sent online, including those related to your income tax return and benefits
• change your alert preferences
• unsubscribe from alerts

If you revoke your consent, your documents will be mailed to you and sent in My Account.

Online-only documents and alerts

By accepting these conditions, you agree to receive, online only, your notice of assessment and other documents that can be sent online, including those related to your income tax return and benefits. When we send you a document online, we will notify you by email.

If a document cannot be sent online, it will be mailed to you. We will not notify you by email in such cases. We may also mail you certain documents where required by law or in certain situations.

By accepting these conditions, you will be automatically subscribed to email alerts. As such, you will be notified of any abnormal activity or important change in your file.

You can receive alerts by email and/or text. However, they are an additional source of information—you are still responsible for viewing your file and the documents sent online.

Protecting your information and My Account services

We have security measures to protect the information in our files and the services in My Account. These measures can change based on risk, information type or technological advancements.

To protect your information, we can:

• require extra checks
• limit features
• suspend features
• take any other steps deemed necessary to protect our services

We can also limit, suspend or revoke access to My Account where necessary to protect information, prevent fraudulent use or ensure compliance with these conditions.

We can also make changes to these conditions. You will have to accept the new version in order to continue using My Account.

These conditions are governed by the laws of Québec.

Your responsibilities

Online transactions conducted using your identifier and password have all the legal effect of transactions carried out in accordance with written and signed instructions from you. This includes transactions carried out using the service that allows someone to act on your behalf.

You are responsible for making sure the information in your profile is up to date and accurate. We use the email addresses and cell phone numbers (for texts) on file at the time these communications are sent and cannot be held responsible for the use of incorrect or outdated contact information.

Communication with you

Your My Account includes a secure inbox where you will find messages from us related to the laws, programs, agreements and treaties we administer, apply and enforce.

To access your inbox, you must open a secure session by entering your identifier and password.

Notifications

We can send you email and/or text notifications (whichever you prefer) if certain incidents occur in your file. A detailed message about the notification will be available only in your secure inbox in My Account. Our email and text notifications never contain detailed information or hyperlinks. If we send you a notification, we will also send a message to your secure inbox.

You can unsubscribe from notifications or change your email and text communication preferences at any time in My Account or by contacting us. If you opt out of notifications, you will get one final confirmation message.

Receiving documents online only

You can receive your documents online or by mail. By default, you will receive them by mail. However, you can consent to receive documents online only, in My Account for individuals. We will email you whenever you have a new document in My Account.

Your consent is valid until you revoke it; if you revoke it, we will send your correspondence by mail.

We will notify you using the email address in your profile each time a new message is sent to your My Account inbox.

In My Account, you can view documents such as your notice of assessment, your notice of determination for the solidarity tax credit and other documents related to your income tax return and benefits. In addition, you can view communications regarding the shelter allowance program or support payments.

Confidentiality of information

We protect the confidentiality of data and maintain security measures in accordance with our legal obligations.

Data preservation

All transaction data transmitted to us is stored in our data banks and constitutes proof of the transaction in the same way a paper document would.

Transaction data also includes a My Account access record.

Changes in conditions for use

We can change the conditions for using My Account at any time, without prior notice, by posting the new conditions on our website. You are presumed to read the conditions online periodically. By continuing to use My Account, you agree to the changes.

Access to My Account

Access to My Account is not subject to a time limit.

We can suspend or revoke access to My Account at any time and without notice if there is reason to believe that the conditions for use have not been met or a fiscal law has been violated. This applies to both you and any individual acting on your behalf.

We can also suspend or revoke My Account access if the service remains unused for too long.

We can cancel My Account access if an event (such as death) changes the conditions under which you registered. You can cancel your My Account access at any time.

Accessing another person's My Account

In some situations, you can get access rights to another person's My Account by means of the service for allowing someone to act on another person's behalf. However, to use this service, the person must have granted you an authorization or general power of attorney.

The following can be used to grant an authorization or general power of attorney:

• Form MR-69-V, Authorization to Communicate Information or Power or Attorney, or a handwritten letter;
• A document establishing your right to access the person's My Account using the service allowing someone to act on another person's behalf, including:
  • a notarial act
  • a homologated incapacity mandate
  • a judgment
  • a will

Using the service, you will be able to view or modify some information in the person's tax file, based on whether you have an authorization or power of attorney. An authorization or power of attorney is valid indefinitely, unless an end date has been fixed.

A liquidator of a succession may be able to act on behalf of the deceased even if access rights have been deactivated due to death.

Availability of My Account online services

We can temporarily change or interrupt all or part of a My Account online service at any time, without notifying you in advance.

We can permanently change or interrupt all or part of a My Account online service with advance notice.

Links to other websites

Our website contains links to other sites. Providing these links does not mean that we approve the content of the sites in question or any connecting sites (relating to products, services or equipment, for example).

Legal system

Any dispute that may arise regarding an application for registration for My Account or the conditions for use of My Account is governed by Québec legislation. You acknowledge the jurisdiction and exclusive competence of the courts of Québec in this respect.