Accessibility

We make it a priority to provide services and information that are accessible to all. Below are the methods we use to achieve that goal.

Help using online services and forms

If you need help using our online services or fillable forms for individuals, please call us at one of the following telephone numbers:

  • Québec City area: 418 659-6299
  • Montréal area: 514 864-6299
  • Elsewhere in Québec: 1 800 267-6299 (toll-free)

If you need help using our online services or fillable forms for businesses, please call us at one of the following telephone numbers:

  • Québec City area: 418 659-4692
  • Montréal area: 514 873-4692
  • Elsewhere in Québec: 1 800 567-4692 (toll-free)

Services for persons with a hearing or speech impairment

Telephone support

If you have a hearing or speech impairment and would like us to provide support over the phone, please call us at one of the following telephone numbers: 

  • Montréal area: 514 873-4455
  • Elsewhere in Québec: 1 800 361-3795 (toll-free)

Interpreter

We can provide an interpreter free of charge if you make an appointment at one of our offices. To make an appointment, call us at one of the following telephone numbers:

  • Montréal area: 514 873-4455
  • Elsewhere in Québec: 1 800 361-3795 (toll-free)

Please note that we will not reimburse you if you bring your own interpreter.

Large-print documents for persons with a vision impairment

You can obtain a large-print version of the personal income tax return (TP-1-V) and the guide to the income tax return (TP-1.G-V) free of charge. To request these documents, call us at one of the following telephone numbers:

  • Québec City area: 418 659-6299
  • Montréal area: 514 864-6299
  • Elsewhere in Québec: 1 800 267-6299 (toll-free)
Note

We do not publish large-print versions of any other documents. If you would like a verbal explanation of the information in a given document, you can call us at one of the numbers given above.

You can obtain an audio version (in French only) of the following documents from the telephone audio library of Audiothèque L'Oreille qui lit:

  • IN-132-V, Tax Benefits and Persons with Disabilities
  • IN-151-V, Overview of the Tax Credit for Home-Support Services for Seniors
  • IN-130-V, Medical Expenses

To access the audio library, call 1 877 393-0103 and follow the instructions.

Accessibility of our website

We are fully aware of the issues associated with Web accessibility and of the importance of giving all taxpayers equal access to information. Accordingly, we have improved the accessibility of our website and brought it into compliance with the Québec government's Web accessibility standards (available in French only).

Icons related to accessibility

We use a number of icons related to accessibility on our website.

IconDescriptionUse
Notice to persons with disabilitiesTo indicate that an item presents a barrier to accessibility.
A new tab will openTo indicate that a new tab will open when you click the link with this icon next to it.

Checking accessibility

We used the following tools to ensure our website complies with the Web accessibility standards adopted by the Québec government:

  • NonVisual Desktop Access (NVDA), version 2013.1
  • Firefox, version 15

Fair. For all.

One vision. Concrete actions.

Read all about how we work to support and inform you. Our vision and values guide us as we carry out our role.

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