Your personal information is of utmost importance and we take great care in protecting it. Safeguarding the confidentiality of all information in your tax file is a constant concern. It is our duty to guarantee tax secrecy by protecting the privacy of your personal financial and economic situation.
To fulfill that duty, we practise the following on a daily basis:
- We make the best decisions to protect your confidential information and we evaluate every decision's impact on your privacy.
- We strike committees to help enforce and ensure compliance with all laws, rules, principles and charters to secure your rights.
- We raise employee awareness about confidentiality through mandatory training programs.
Our code of conduct for managers and employees sets clear standards of behaviour governing tax secrecy. For more information, see the Code de déontologie à l'intention des dirigeants et des dirigeantes et des membres de notre personnel (CH-4501, in French only).
We only collect the confidential information needed to apply and enforce the tax and other laws and programs we administer. We collect information from you directly, including when you file your income tax return or contact us.
As a rule, we collect the following information to process your file:
- your name, address, email address and phone numbers;
- certain identification numbers;
- your income, such as salary and wages.
Your personal information is used solely for the purpose for which it was collected, for applying and enforcing tax legislation, and for administering various social programs (such as the support, shelter allowance and unclaimed property programs).
Where permitted by the laws we administer, we may disclose your personal information to third parties, such as:
- the federal government;
- provincial governments;
- authorized service suppliers;
- Québec government departments and agencies;
- public authorities and law enforcement agencies;
- banks and other financial institutions.
For more information about the purposes for which a disclosure is made, consult the following:
- Registre d'utilisation des renseignements personnels à une autre fin et de communication ou d'accès à des renseignements confidentiels par des tiers (in French only)
- Registre de communication de renseignements confidentiels dans le cadre d'ententes avec des organismes publics et des administrations fiscales (in French only)
Except where specifically allowed by law, we do not collect, use or disclose your personal information without your consent. To be valid, your consent must be obtained in accordance with the law.
You always have the right to know why and under what law we want confidential information from you. So, we always let you know:
- your rights and obligations, including the main consequences of not giving us the requested information;
- the name of any other entity we ordinarily disclose personal information to;
- if your confidential information is liable to be communicated abroad;
- how to file a complaint if you believe that your privacy has been compromised.
When you visit our website, we collect information from your browser to understand how our site is used and make improvements. We do not try to identify you or keep track of your browsing activities, except where a law enforcement agency has a mandate to inspect our server logs in the course of an investigation.
We also collect information when you confirm your identity on a secure online platform such as My Account for individuals, including information on your device, your browser and the identity authentication process. We use the information to:
- confirm your identity;
- compile statistics and reports to improve our systems and services;
- identify and resolve problems that could be a threat to the integrity of the authentication system.
We keep your personal information for as long as needed to fulfill the purpose for which it was collected. When we no longer need it, it is immediately destroyed. We make sure that your information is stored safely and that our suppliers and partners comply with our security requirements at all times.
When the time limit for storing information has expired, we make sure the information is safely destroyed using the best method for the medium and level of confidentiality.
Responsable organisationnel de l'accès à l'information et de la protection des renseignements personnels
3800, rue de Marly, secteur 5-2-3
Québec (Québec) G1X 4A5
To file a complaint about how we collected, stored, used or disclosed your personal information, contact us.