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The Charter of the French language and its regulations govern the consultation of English-language content.

Privacy Policy (abridged)

As a taxpayer, you entrust us with confidential information that is vital to our mission. Our privacy policy explains how we collect, process and protect such information.

This page contains an abridged version of our privacy policy. For the details of how we manage your personal information, see the Politique de confidentialité (ADM-571, in French only).

Our commitment to privacy

Your personal information is of utmost importance and we take great care in protecting it. Safeguarding the confidentiality of all information in your tax file is a constant concern. It is our duty to guarantee tax secrecy by protecting the privacy of your personal financial and economic situation.

To fulfill that duty, we practise the following on a daily basis:

  • We make the best decisions to protect your confidential information and we evaluate every decision's impact on your privacy.
  • We strike committees to help enforce and ensure compliance with all laws, rules, principles and charters to secure your rights.
  • We raise employee awareness about confidentiality through mandatory training programs.

Our code of conduct for managers and employees sets clear standards of behaviour governing tax secrecy. For more information, see the Code de déontologie à l'intention des dirigeants et des dirigeantes et des membres de notre personnel (CH-4501, in French only).

Collection and use of information

We only collect the confidential information needed to apply and enforce the tax and other laws and programs we administer. We collect information from you directly, including when you file your income tax return or contact us.

As a rule, we collect the following information to process your file:

  • your name, address, email address and phone numbers;
  • certain identification numbers;
  • your income, such as salary and wages.

Your personal information is used solely for the purpose for which it was collected, for applying and enforcing tax legislation, and for administering various social programs (such as the support, shelter allowance and unclaimed property programs).

Note
There are rare cases where we may use information in your tax file without your consent for the strict purposes provided for by law.
End of note

Disclosure of your information

Where permitted by the laws we administer, we may disclose your personal information to third parties, such as:

  • the federal government;
  • provincial governments;
  • authorized service suppliers;
  • Québec government departments and agencies;
  • public authorities and law enforcement agencies;
  • banks and other financial institutions.

For more information about the purposes for which a disclosure is made, consult the following:

  • Registre d'utilisation des renseignements personnels à une autre fin et de communication ou d'accès à des renseignements confidentiels par des tiers (in French only)
  • Registre de communication de renseignements confidentiels dans le cadre d'ententes avec des organismes publics et des administrations fiscales (in French only)
NoteImportant
We see to it that our stringent protection and security measures are met at all times.
End of note

Rules governing consent

Except where specifically allowed by law, we do not collect, use or disclose your personal information without your consent. To be valid, your consent must be obtained in accordance with the law.

You always have the right to know why and under what law we want confidential information from you. So, we always let you know:

  • your rights and obligations, including the main consequences of not giving us the requested information;
  • the name of any other entity we ordinarily disclose personal information to;
  • if your confidential information is liable to be communicated abroad;
  • how to file a complaint if you believe that your privacy has been compromised.

Technology used to collect information

When you visit our website, we collect information from your browser to understand how our site is used and make improvements. We do not try to identify you or keep track of your browsing activities, except where a law enforcement agency has a mandate to inspect our server logs in the course of an investigation.

We also collect information when you confirm your identity on a secure online platform such as My Account for individuals, including information on your device, your browser and the identity authentication process. We use the information to:

  • confirm your identity;
  • compile statistics and reports to improve our systems and services;
  • identify and resolve problems that could be a threat to the integrity of the authentication system.
Note Other technology used
We may use other technology to collect information about you, including cookies. For more information, see the Politique de confidentialité (ADM-571, in French only).
End of note

Storage and destruction of personal information

We keep your personal information for as long as needed to fulfill the purpose for which it was collected. When we no longer need it, it is immediately destroyed. We make sure that your information is stored safely and that our suppliers and partners comply with our security requirements at all times.

When the time limit for storing information has expired, we make sure the information is safely destroyed using the best method for the medium and level of confidentiality.

Questions, comments or complaints

If you have a question or comment about our privacy policy, contact us in any of the following ways:

Mail

Responsable organisationnel de l'accès à l'information et de la protection des renseignements personnels
Revenu Québec
3800, rue de Marly, secteur 5-2-3
Québec (Québec)  G1X 4A5

Email

[email protected]

Note Warning
Never send confidential information (such as your social insurance number or date of birth) to this email address.
End of note

To file a complaint about how we collected, stored, used or disclosed your personal information, contact us.

Note End of note

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Read all about how we work to support and inform you. Our vision and values guide us as we carry out our role.

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