Providing Quality Services
Our service statement sets out our service quality commitments to you. We take those commitments to heart and work tirelessly to achieve them.
In recent years, we have stepped up our focus on support and taxpayers' rights. This has greatly improved satisfaction with our services and reduced the number of complaints received by nearly 50%. In order to build and maintain a positive relationship with you, we aim for 100% satisfaction with our services, which we measure with regular surveys.
Fair for all means providing quality services!