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The Charter of the French language and its regulations govern the consultation of English-language content.

Providing Quality Services

3.9 million calls to our phone lines

325,000 visits to our offices

690,000 requests for information

You can count on us to deliver the quality services you expect.

Service statement

Our service statement (in French only) sets out our service quality commitments to you. We take those commitments to heart and work tirelessly to achieve them.


In recent years, we have stepped up our focus on support and taxpayers' rights. This has greatly improved satisfaction with our services and reduced the number of complaints received by nearly 50%. In order to build and maintain a positive relationship with you, we aim for 100% satisfaction with our services, which we measure with regular surveys.

Fair for all means providing quality services!

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