RQConf_PartnerLoginUrl RQConf_CheckUrl

The Charter of the French language and its regulations govern the consultation of English-language content.

Giving Customers Bills in the Remunerated Passenger Transportation Sector

If you provide a remunerated passenger transportation service covered by mandatory billing measures, you must always give your customers a bill. It must be provided without delay, generally at the end of a trip, and must contain all the prescribed information.

If you make a trip under a contract that defers payment or if you provide a paratransit or public transit service, you may give the customer a bill at a time other than the end of the trip.

Common transaction scenarios

The scenario below is the situation most commonly encountered in the remunerated passenger transportation sector—a simple trip whose fare is set by a taximeter. The scenario includes entering prescribed information, giving a customer a bill and sending information using your certified sales recording system (SRS).

Trip with fare determined by a taximeter

  1. A customer takes a trip in a taxi.
  2. The SRS user uses the taximeter.
  3. The customer pays for the trip.
  4. The user enters the prescribed information in the SRS and presses the print button.
  5. The SRS sends us the prescribed information.
  6. We send the SRS a response containing the information that must appear on the bill.
  7. The bill is produced on paper or electronically.
  8. The user gives the bill to the customer.

Other situations

In other situations, you must give the bill to:

  • your customer, i.e. the person who pays for the trip;
  • your passenger.

The table below will help you determine the bill recipient.

Who to give the bill to

Situation

Bill recipient

The passenger pays for the trip in cash or uses a credit or debit card or a gift certificate.

The passenger, who is also the customer

The passenger gives you a chit (either pink or white) or a document confirming that a trip was made.

The passenger, or the person who will pay for the trip

You provide a paratransit or public transit service.

The person who will pay for the trip (e.g. a municipality, a dispatcher or a local community services centre)

The passenger does not pay at the end of the trip (for example, a limousine trip is made following a trip reservation by a customer or under an agreement with a customer).

The person who will pay for the trip

Note End of note

One mission. Concrete actions.

Read all about how we work to support and inform you. Our vision and values guide us as we carry out our role.

Veuillez patienter