Giving Customers Bills in the Remunerated Passenger Transportation Sector
If you provide a remunerated passenger transportation service covered by mandatory billing measures, you must always give your customers a bill. It must be provided without delay, generally at the end of a trip, and must contain all the prescribed information.
If you make a trip under a contract that defers payment or if you provide a paratransit or public transit service, you may give the customer a bill at a time other than the end of the trip.
The scenario below is the situation most commonly encountered in the remunerated passenger transportation sector—a simple trip whose fare is set by a taximeter. The scenario includes entering prescribed information, giving a customer a bill and sending information using your certified sales recording system (SRS).
Trip with fare determined by a taximeter
- A customer takes a trip in a taxi.
- The SRS user uses the taximeter.
- The customer pays for the trip.
- The user enters the prescribed information in the SRS and presses the print button.
- The SRS sends us the prescribed information.
- We send the SRS a response containing the information that must appear on the bill.
- The bill is produced on paper or electronically.
- The user gives the bill to the customer.
In other situations, you must give the bill to:
- your customer, i.e. the person who pays for the trip;
- your passenger.
The table below will help you determine the bill recipient.
The passenger pays for the trip in cash or uses a credit or debit card or a gift certificate.
The passenger, who is also the customer
The passenger gives you a chit (either pink or white) or a document confirming that a trip was made.
The passenger, or the person who will pay for the trip
You provide a paratransit or public transit service.
The person who will pay for the trip (e.g. a municipality, a dispatcher or a local community services centre)
The passenger does not pay at the end of the trip (for example, a limousine trip is made following a trip reservation by a customer or under an agreement with a customer).
The person who will pay for the trip