Your Support File in Five Steps
When a judgment awarding support is handed down, the courthouse sends us a copy. On receiving the judgment, we set up a support file and begin collecting and paying the support.
Here's how we handle support files, from the time we receive the judgment to the time we begin paying the support to the recipient.
|Step||What we do|
|1. Receive the judgment||We make sure the judgment is in order.|
|2. Open the file||We contact the payer of support and the support recipient.|
|3. Determine the collection procedure|
|4. Receive the amounts owing||
|5. Pay the support||
We pay the support to the support recipient by direct deposit or cheque on the 1st and the 16th of each month.
Note Not registered for direct deposit of support payments yet?
Use the online service in My Account for individuals to register.
My Account is a quick and easy way to view information about your support file anytime.
Use My Account to:
- view your support file (e.g. judgments, payments, indexation, billing, notices);
- view your annual account statement or request a statement for a specific period;
- update the information in your support file.
My Account for individuals. Your file at your fingertips—anytime!