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Processing Times for Our Services to Money-Services Businesses

Below are the processing times for our services to money-services businesses (MSBs).

Note that processing times are measured in calendar days and therefore include weekends and holidays.

Services

Targeted processing times

Targets1See note 1.

MSB licence application

50 days2See note 2.

90%

Application to change MSB licence information (application requiring a security clearance report and inspection)

50 days2See note 2.

90%

Application to change MSB licence information (application not requiring a security clearance report or inspection)

25 days2See note 2.

90%

Notes
  1. Note 1Targets are listed as percentages and correspond to the proportion of cases for which we aim to meet our target processing times. We may be unable to meet our target processing times in some situations or for reasons beyond our control.
  2. Note 2The number of days required to process an application includes the time it takes us from when we register a file to when you are informed of a decision, but excludes the time it takes you to provide us with any information required to process the application.
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Note End of note

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