Help people in your community by completing income tax returns, so they get the benefits and tax credits they are entitled to.

What do volunteers do?

Volunteers who participate in the income tax assistance program may have to:

• prepare income tax returns and filing them with Revenu Québec or the Canada Revenue Agency (CRA) online or by mail
• offer support (without necessarily having access to confidential information), which includes:
  • scheduling appointments
  • checking eligibility
  • acting as a resource person for other volunteers
  • helping organize income tax return preparation sessions

All volunteers must register to participate in the program. In addition, most volunteers must meet one or more specific requirements in order for their participation to be approved.

If you want to become a volunteer, make sure you meet the requirements for the role you take on with the participating organization. For a description of the roles, go to the Register as a Volunteer page.

What are the benefits of being a program volunteer?

As a program volunteer, you will:

• have access to tax preparation software provided under the income tax assistance program
• receive online training as webinars, web pages to read and case studies to learn about your responsibilities and acquire basic knowledge about personal income tax
• develop new knowledge and earn experience completing the federal and provincial income tax returns
• have year-round access to toll-free phone lines reserved for you
• have access to the CRA's and Revenu Québec's online filing services, the CRA's Auto-fill My Return and Revenu Québec's Tax Data Download service
• receive certificates of appreciation from the CRA and Revenu Québec

What responsibilities does a program volunteer have?

By registering for the income tax assistance program, you agree to comply with the program's terms and conditions of use—regardless of the role you take on.

Your responsibilities are as follows:

• You must register for the income tax assistance program and accept its terms and conditions of use. If it is not your first time volunteering for the program, you can also provide your volunteer identification number (VIN).
• You must be affiliated with a participating community organization. A program coordinator can help you find one in your area. Note, however, that the number of volunteers needed in some areas is limited.
• Meet the requirements for your chosen role.

How to register as a program volunteer

Most volunteers must meet one or more requirements to get approved for the income tax assistance program. For more information or to register for the income tax assistance program, click Register as a Volunteer.

Accountants and tax professionals

If you are an accountant or tax professional and you want to participate in the income tax assistance program, you must make a clear distinction between your own clients and the individuals taking advantage of the program. As a volunteer, you cannot use the EFILE and NetFile Québec numbers used for your business when preparing returns under the program. You must obtain separate numbers for use under the program.