Technical Support – Professional Representatives of Individuals
Before calling us, make sure your computer meets the system requirements for using our website and online services.
Frequently asked questions
- What is My Account for professional representatives? (in French only)
- What is the difference between Représentant PRO and Représentant PRO +? (in French only)
- When can I file an individual's income tax return using NetFile Québec? (in French only)
- What software can I use to file an individual's income tax return using NetFile Québec?
- Do I have to reapply for accreditation for my business every year? (in French only)
Didn't find what you were looking for? We can help!
By telephone
Québec City:
Montréal:
Within Canada and the United States:
1 800 267-6299 (toll-free)
Outside Canada and the United States:
1 800 267-6299 (long-distance charges may apply)
Technical support hours
Monday to Friday
8:30 a.m. to 4:30 p.m.
See the list of holidays to find out when our client services are closed.
By secure email
You need a valid power of attorney if you contact us about another person's file.
We cannot provide personal or confidential information in emails sent to your personal address. If you would like information about an individual's tax file, please call us.
Automatic telex system (ATS) for the hearing impaired
Montréal:
514 873-4455
Elsewhere in Canada:
1 800 361-3795 (toll-free)