Technical Support – Professional Representatives of Individuals

Before calling us, make sure your computer meets the system requirements for using our website and online services.

By telephone
Québec City:
418 659-2281
514 873-3474
Elsewhere in Canada or the United States:
1 866 423-3234 (toll-free)

Technical support hours

Period Business hours
April 3 to May 5, 2023 (Monday through Friday) 8:00 a.m. to 6:00 p.m.
Saturday, April 29, 2023 8:30 a.m. to 4:30 p.m.
Monday, May 1, 2023 7:30 a.m. to 10:00 p.m.
Online services
Monday to Friday:
8 a.m. to 6 p.m.
Filing the income tax return using NetFile Québec and other online services
Monday to Friday:
8:30 a.m. to 4:30 p.m.

See the list of holidays to find out when our client services are closed.

By secure email

So we can process your request more efficiently, do not send us a secure email in the following situations (call us instead):

  • You are experiencing technical difficulties sending us a supporting document by secure email.
  • You have questions about your file, and we have to confirm your identity before answering them.
  • You are contacting us about someone else's file (we can answer your questions only if you have a valid power of attorney).

Write to us by secure email

Automatic telex system (ATS) for the hearing impaired

Automatic telex system (ATS)

514 873-4455
Elsewhere in Canada or the United States:
1 800 361-3795 (toll-free)

One mission. Concrete actions.

Read all about how we work to support and inform you. Our vision and values guide us as we carry out our role.

Veuillez patienter