General Information – Individuals

Most of our offices are closed indefinitely to help government-wide efforts to prevent the coronavirus from spreading.

Effective Wednesday, April 1, 2020, only the offices in Laval, Longueuil, Montréal-Est, Montréal-Ouest and Québec City (3800, rue de Marly) are open to taxpayers. Business hours are from 10 a.m. to 3 p.m., Monday to Friday.

We recommend that you use our online services in My Account for individuals or My Account for businesses. If necessary, you can send us secure email or call our client services toll-free at one of the following numbers:

Individuals: 1 800 267-6299
Businesses: 1 800 567-4692
Solidarity tax credit and advance payments: 1 855 291-6467

For more information about the steps Revenu Québec is taking, go to Coronavirus Disease (COVID‑19).

Before contacting us, see our FAQ

FAQ
By telephone

See the list of holidays to find out when our client services are closed.

Important

Before accessing your file, we will confirm your identity in order to preserve the confidentiality of the information your file contains.

Please have two of the following documents on hand when you call:

  • your most recent notice of assessment;
  • your most recent notice of determination;
  • your most recent income tax return;
  • any other notice that we recently sent you.

If you do not have the documents on hand, we may not be able to answer your question.

By mail
Montréal, Laval, Laurentides, Lanaudière and Montérégie:
Direction principale des relations avec la clientèle des particuliers
Revenu Québec
C. P. 3000, succursale Place-Desjardins
Montréal (Québec)  H5B 1A4
Québec City and other regions:
Direction principale des relations avec la clientèle des particuliers
Revenu Québec
3800, rue de Marly
Québec (Québec)  G1X 4A5
By secure email
At our office

See the list of holidays to find out when our client services are closed.

Automatic telex system (ATS) for the hearing impaired

Automatic telex system (ATS)

Montréal:
514 873-4455
Elsewhere in Canada or the United States:
1 800 361-3795 (toll-free)
Notice to persons with disabilities

We strive to offer quality services that are tailored to your needs. For example, certain documents are available in alternate formats, and we can provide special assistance if required, all free of charge. Click Accessibility to learn more.

Fair. For all.

One vision. Concrete actions.

Read all about how we work to support and inform you. Our vision and values guide us as we carry out our role.

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