General Information – Individuals

Coronavirus (COVID-19)

Our offices are now open from 10 a.m. to 4:30 p.m. However, you cannot meet with a representative or get copies of documents from your file.

At our offices, you can:

  • make payments;
  • obtain forms;
  • drop off documents.

Other services are available online in My Account for individuals and My Account for businesses.

Before contacting us, see our FAQ

FAQ
By telephone

See the list of holidays to find out when our client services are closed.

Important

Before accessing your file, we will confirm your identity in order to preserve the confidentiality of the information your file contains.

Please have two of the following documents on hand when you call:

  • your most recent notice of assessment;
  • your most recent notice of determination;
  • your most recent income tax return;
  • any other notice that we recently sent you.

If you do not have the documents on hand, we may not be able to answer your question.

By mail
Montréal, Laval, Laurentides, Lanaudière and Montérégie:
Direction principale des relations avec la clientèle des particuliers
Revenu Québec
C. P. 3000, succursale Place-Desjardins
Montréal (Québec)  H5B 1A4
Québec City and other regions:
Direction principale des relations avec la clientèle des particuliers
Revenu Québec
3800, rue de Marly
Québec (Québec)  G1X 4A5
By secure email
At our office

Our offices are now open from 10 a.m. to 4:30 p.m. However, you cannot meet with a representative or get copies of documents from your file.

At our offices, you can:

  • make payments
  • obtain forms
  • drop off documents

In compliance with the government directive issued on July 18, 2020, you must wear a mask or face covering in our offices.

Other services are available online in My Account for individuals and My Account for businesses.

See the list of holidays to find out when our client services are closed.

Automatic telex system (ATS) for the hearing impaired

Automatic telex system (ATS)

Montréal:
514 873-4455
Elsewhere in Canada or the United States:
1 800 361-3795 (toll-free)
Notice to persons with disabilities

We strive to offer quality services that are tailored to your needs. For example, certain documents are available in alternate formats, and we can provide special assistance if required, all free of charge. Click Accessibility to learn more.

Fair. For all.

One vision. Concrete actions.

Read all about how we work to support and inform you. Our vision and values guide us as we carry out our role.

Veuillez patienter