General Information – Individuals
Our offices are open Monday to Friday from 10 a.m. to 4:30 p.m.
At our offices, you can:
- make payments;
- obtain forms;
- drop off documents.
Note that you cannot meet with an agent or request copies of documents.
Other services are available online in My Account for individuals and My Account for businesses.
Before contacting us, refer to the online services in My Account. You can get information about your tax file in a number of the services.
FAQ
- How do I make a payment using a payment code?
- How long does it take to process my income tax return?
- How do I change my address?
- How do I prepare RL-31 slips and view filed RL-31 slips?
- How do I register for direct deposit or change my direct deposit information?
- What are my payment options if I have a tax debt?
Didn't find what you were looking for? We can help!
See the list of holidays to find out when our client services are closed.
To confirm your identity and guarantee the confidentiality of your information, you'll need two recent documents from us, such as:
- a notice of assessment
- a notice of determination
- an account statement
- another document we sent you
If you can't provide the required information, we will not be able to provide you with information about your file or make changes to it.
Revenu Québec
C. P. 3000, succursale Place-Desjardins
Montréal (Québec) H5B 1A4
Revenu Québec
3800, rue de Marly
Québec (Québec) G1X 4A5
So we can process your request more efficiently, do not send us a secure email in the following situations (call us instead):
- You are experiencing technical difficulties sending us a supporting document by secure email.
- You have questions about your file, and we have to confirm your identity before answering them.
- You are contacting us about someone else's file (we can answer your questions only if you have a valid power of attorney).
Our offices are open Monday to Friday from 10 a.m. to 4:30 p.m.
At our offices, you can:
- make payments;
- obtain forms;
- drop off documents.
Note that you cannot meet with an agent or request copies of documents.
Other services are available online in My Account for individuals and My Account for businesses.
See the list of holidays to find out when our client services are closed.
Automatic telex system (ATS)
We strive to offer quality services that are tailored to your needs. For example, certain documents are available in alternate formats, and we can provide special assistance if required, all free of charge. Click Accessibility to learn more.