General Information – Individuals

Note

Our offices are now open Monday to Friday from 10 a.m. to 4:30 p.m. However, you cannot meet with a representative or get copies of documents from your file.

At our offices, you can:

  • make payments;
  • obtain forms;
  • drop off documents.

Other services are available online in My Account for individuals and My Account for businesses.

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Before contacting us, refer to the online services in My Account. You can get information about your tax file in a number of the services.

By telephone

See the list of holidays to find out when our client services are closed.

Important

To confirm your identity and guarantee the confidentiality of your information, you'll need two recent documents from us, such as:

  • a notice of assessment
  • a notice of determination
  • an account statement
  • another document we sent you

If you can't provide the required information, we will not be able to provide you with information about your file or make changes to it.

By mail
Montréal, Laval, Laurentides, Lanaudière and Montérégie:
Direction principale des relations avec la clientèle des particuliers
Revenu Québec
C. P. 3000, succursale Place-Desjardins
Montréal (Québec)  H5B 1A4
Québec City and other regions:
Direction principale des relations avec la clientèle des particuliers
Revenu Québec
3800, rue de Marly
Québec (Québec)  G1X 4A5
By secure email

So we can process your request more efficiently, do not send us a secure email in the following situations (call us instead):

  • You are experiencing technical difficulties sending us a supporting document by secure email.
  • You have questions about your file, and we have to confirm your identity before answering them.
  • You are contacting us about someone else's file (we can answer your questions only if you have a valid power of attorney).

Write to us by secure email

At our office

Our offices are now open Monday to Friday from 10 a.m. to 4:30 p.m. However, you cannot meet with a representative or get copies of documents from your file.

At our offices, you can:

  • make payments;
  • obtain forms;
  • drop off documents.

Other services are available online in My Account for individuals and My Account for businesses.

See the list of holidays to find out when our client services are closed.

Automatic telex system (ATS) for the hearing impaired

Automatic telex system (ATS)

Montréal:
514 873-4455
Elsewhere in Canada or the United States:
1 800 361-3795 (toll-free)
Notice to persons with disabilities

We strive to offer quality services that are tailored to your needs. For example, certain documents are available in alternate formats, and we can provide special assistance if required, all free of charge. Click Accessibility to learn more.

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One mission. Concrete actions.

Read all about how we work to support and inform you. Our vision and values guide us as we carry out our role.

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