Our notification service is for individuals.

We can send you email and/or text notifications (whichever you prefer) if certain incidents occur in your file. A detailed message will be available in My Account for individuals.

Note that our email and text notifications never contain detailed information or hyperlinks.

We may send you notifications if:

• A change is made to your personal (including banking) information.
• We detect abnormal activity regarding your file.

For more information, go to the Notification Service for Individuals page. 

You can receive your documents online or by mail. By default, you will receive them by mail. You can consent to receive documents online only, in My Account for individuals. We will email you at the address in your profile whenever you have a new document in My Account.

How to sign up

It's easy!

1. Check box 10.2 on your return.

2. Enter your email address on line 10.1 of your return.

3. Register for My Account if you haven't already done so. 

You can also contact us.

Your consent is valid until you revoke it.

Changed your mind? 

You can change your communication preferences at any time in My Account or by contacting us.

If you revoke your consent, we will send your correspondence by mail.

For more information, go to Conditions for use for My Account for individuals.

We may call you on behalf of the Québec government if you have a collection file being processed. If we leave you a voicemail asking you to call us back at one of the following numbers, it is perfectly safe to do so: 

• 1 866 242-4482
• 1 866 832-6816
• 1 877 422-7935
• 1 877 422-7924
• 1 888 890-4042

You may also receive a call from 1 888 830-7747, even outside normal business hours. If you call us back at this number, you'll need the extension of the person who called you. If they didn't leave a message, you don't need to call back.

To get feedback from our clients, we regularly conduct phone and online surveys or hire third-party firms to conduct them. You can rest assured that:

• The surveys meet legal provisions guaranteeing the protection of confidential information.
• Participation is voluntary and anonymous, and there are no consequences for declining.
• No one can ask you for tax information on our behalf. 

At your request, we can send you:

• a temporary access code by text or automated call if you are signing in to My Account for individuals via a Sign-In Partner;
• a verification code by email, text or automated call if you are using clicSÉQUR − Citoyens to sign in to My Account.

At your request, we can send documents and information through a secure email service. This service safeguards communications to protect confidentiality.

If you make such a request by phone or in writing and we reply by secure email, it is perfectly safe to continue the exchange.

We sometimes send people in a targeted group a letter inviting them to participate in pilot projects.

We use Cyberimpact, a Canadian communications platform, to manage our notification lists and send emails each time we:

• issue a press release;
• publish a tax news article;
• post a job opening;
• publish news about teaching materials for the Financial Education Program for secondary students.

We also publish newsletters containing information about topics you sign up for.