Reply to a phone call for general or technical assistance (individuals)1Note: Depending on the subject, you can make a phone appointment with us or ask to be called back to avoid waiting.
3 minutes
80% of the time
Reply to a phone call for general or technical assistance (businesses)1Note: Depending on the subject, you can make a phone appointment with us or ask to be called back to avoid waiting
5 minutes
80% of the time
Response time by service
Depending on the subject, you can make a phone appointment with us or ask to be called back to avoid waiting.
Accessibility
We offer services for people with a disability or impairment. For more information, see Accessibility.
End of note
Income tax and consumption taxes
Service
Response time
Goal
Send your refund or notice of assessment if your income tax return has no errors and is filed electronically1Note: This includes the income tax return of a deceased person for whom you are the liquidator of the succession.
14 days
90% of the time
Send your refund or notice of assessment if your income tax return has no errors and is filed on paper1Note: This includes the income tax return of a deceased person for whom you are the liquidator of the succession.
28 days
90% of the time
Process your request for an amendment to your income tax return if your request is simple and filed electronically
20 days
90% of the time
Process your request for an amendment to your income tax return if your request is simple and filed on paper
60 days
90% of the time
Inform you about the amount of your tax credits2Note: This includes the tax credit for childcare expenses, the tax credit for home-support services for seniors, the work premium tax credits, the tax credit for caregivers and the tax credit for the treatment of infertility. if your application for advance payments is complete and filed electronically
30 days
90% of the time
Inform you about the amount of your tax credits2Note: This includes the tax credit for childcare expenses, the tax credit for home-support services for seniors, the work premium tax credits, the tax credit for caregivers and the tax credit for the treatment of infertility. if your application for advance payments is complete and filed on paper
45 days
90% of the time
Response time by service (individuals)
This includes the income tax return of a deceased person for whom you are the liquidator of the succession.
This includes the tax credit for childcare expenses, the tax credit for home-support services for seniors, the work premium tax credits, the tax credit for caregivers and the tax credit for the treatment of infertility.
Service
Response time
Goal
Send your notice of assessment if your return has no errors, is filed electronically and no tax credit is claimed
100 days
85% of the time
Send your notice of assessment if your return has no errors, is filed electronically and a tax credit is claimed
180 days
85% of the time
Send your QST refund if your return has no errors and is filed electronically
25 days
85% of the time
Response time by service (businesses)
Support
Service
Response time
Goal
Process a new application for support ordered under a judgment
30 days
80% of the time
Collect initial owed or unpaid support
15 days
95% of the time
Response time by service
Unclaimed property
Service
Response time
Goal
Process your claim for financial assets if it is filed online in My Account
90 days1Note: This excludes the time you take to send us documents about your claim.
90% of the time
Process your claim for financial assets if it is filed through secure email or on paper
180 days1Note: This excludes the time you take to send us documents about your claim.
90% of the time
Response time by service
This excludes the time you take to send us documents about your claim.
Your options
Service
Response time
Goal
Inform you of our decision regarding your objection to a notice of assessment for low or medium-complexity files
6 months1Note: This includes the time from when we open your file to the time we send you our decision but excludes the time it takes you to send us information about your objection.
80% of the time
Inform you of our decision regarding your objection to a notice of assessment for complex files
12 months1Note: This includes the time from when we open your file to the time we send you our decision but excludes the time it takes you to send us information about your objection.
75% of the time
Response time by service
This includes the time from when we open your file to the time we send you our decision but excludes the time it takes you to send us information about your objection.
Bureau de la protection des droits de la clientèle
