Filing a Complaint – Bureau de la protection des droits de la clientèle
Frequently asked questions
Frequently asked questions:
- What steps should I take before filing a complaint?
- What information should I give for my complaint to be processed as quickly as possible?
Didn't find what you were looking for? Do you want to file a complaint? We can help!
By telephone
Québec City:
Within Canada and the United States:
1 800 827-6159 (toll-free)
Outside Canada and the United States:
1 800 827-6159 (long-distance charges may apply)
Hours of availability for telephone service
Monday to Friday:
8:30 a.m. to noon
1:00 p.m. to 4:30 p.m.
1:00 p.m. to 4:30 p.m.
See the list of holidays to find out when our client services are closed.
By fax
Québec City:
418 577-5053
Elsewhere:
1 866 680-1860 (toll-free)
By mail
Bureau de la protection des droits de la clientèle
Revenu Québec
3800, rue de Marly
Québec (Québec) G1X 4A5
By secure email
You're registered for My Account for individuals
Before contacting us, see our FAQs or check out the online services in My Account since those resources can probably give you the tax information you need.
To contact us, select By Secure Email under Contact Us at the bottom of all pages in My Account.
Access My Account for individuals
You're not registered for My Account for individuals
We cannot provide personal or confidential information in emails sent to your personal address. If you would like information about your tax file, please call us.
Automatic telex system (ATS) for the hearing impaired
Montréal:
514 873-4455
Elsewhere in Canada:
1 800 361-3795 (toll-free)