Filing a Complaint – Bureau de la protection des droits de la clientèle
Frequently asked questions:
- What steps should I take before filing a complaint?
- What information should I give for my complaint to be processed as quickly as possible?
Didn't find what you were looking for? Do you want to file a complaint? We can help!
By telephone
Québec City:
Elsewhere:
1 800 827-6159 (toll-free)
Hours of availability for telephone service
Monday to Friday:
8:30 a.m. to noon
1:00 p.m. to 4:30 p.m.
1:00 p.m. to 4:30 p.m.
See the list of holidays to find out when our client services are closed.
By fax
Québec City:
418 577-5053
Elsewhere:
1 866 680-1860 (toll-free)
By mail
Bureau de la protection des droits de la clientèle
Revenu Québec
3800, rue de Marly
Québec (Québec) G1X 4A5
By secure email
So we can process your request more efficiently, do not send us a secure email in the following situations (call us instead):
- You are experiencing technical difficulties sending us a supporting document by secure email.
- You have questions about your file, and we have to confirm your identity before answering them.
- You are contacting us about someone else's file (we can answer your questions only if you have a valid power of attorney).
Automatic telex system (ATS) for the hearing impaired
Automatic telex system (ATS)
Montréal:
514 873-4455
Elsewhere in Canada or the United States:
1 800 361-3795 (toll-free)