We can send you alerts to quickly notify you if certain incidents occur in your file.

How it works

You can choose to receive alerts by email and/or text message. To protect you against phishing, our emails and texts never contain links.

When are alerts sent?

We may send you an alert if:

• A change is made to your personal (including banking) information.
• We detect abnormal activity in your file.

How to sign up

You can sign up for alerts:

• by checking box 10.3, 10.4 or 10.5 on your income tax return
• in My Account for individuals
• by contacting us

You will stay subscribed to alerts until you unsubscribe.

Alerts are sent to the email or cell number on file. Make sure your contact information in My Account is up to date.

Changed your mind?

You can unsubscribe from alerts or change your preference (email and/or text) at any time in My Account or by contacting us. You will get one final confirmation message.

If you call us, you will need your social insurance number and two of the following recent documents to confirm your identity:

• a notice of assessment or determination  
• an account statement
• another document we sent you

Important messages in your inbox

If you received a notification about an important message in your secure inbox, you can view the message in two ways:

• Log in to My Account for individuals.
• Contact us.

Confidentiality

Protecting the confidentiality of your information is very important to us. We go to great lengths to make sure that our communications are secure. Online communications containing personal information or documents are only sent to your secure My Account inbox. To learn more, see Receiving Documents Online Only.

For more information, see the simplified conditions for use for My Account for individuals.