Contact Us – Mandatory Billing
Do you have questions about mandatory billing in the restaurant or remunerated passenger transportation sectors?
Frequently asked questions
Restaurant sector
- How do I determine whether mandatory billing measures apply to me?
- Is the authorization code needed to configure an SRS designed to communicate with the WEB-SRM the same as the access code I used to activate my physical SRM?
- Which certified SRSs are currently designed to communicate with the WEB-SRM?
- I'm opening a new restaurant establishment. What do I do if the SRS I want to use is not yet certified?
- Given the IT shift, do you offer financial compensation for SRMs?
- My SRM is defective. What do I do?
- I'm closing my restaurant or I made the shift to the new IT solution. What do I do with my SRM?
Remunerated passenger transportation sector
- Who do the mandatory billing measures in the remunerated passenger transportation sector cover?
- What equipment is required under the mandatory billing measures?
Didn't find what you were looking for? We can help!
By phone
Québec City:
Montréal:
Elsewhere (Canada):
1 855 271-0519 (toll-free)
Outside Canada and the United States:
1 855 271-0519 (long-distance charges may apply)
Hours for phone service
General information
Monday, Tuesday, Thursday and Friday:
8:30 a.m. to 4:30 p.m.
Wednesday:
10:00 a.m. to 4:30 p.m.
See the list of holidays to find out when our client services are closed.