Starting in fall 2025, we'll be sending most of our communications to businesses online. This transition is part of our push to modernize our services and prioritize faster, more secure, convenient and environmentally friendly communications.

What does this mean for you?

If your business is registered for My Account for businesses, a person in charge of using online services will have to accept the new conditions for use within 90 days of the next time they log in, or else they won't be able to access My Account. If you don't know who's in charge of using online services at your business, see Manage User Accounts in My Account.

Once you've accepted the new conditions, you'll receive most of your communications online (we'll continue to mail documents that aren't available online). You can download or print documents from My Account or change your communication preferences by calling us at the number in My Account.

Get ready!

• Check the email address under My personal information to make sure you get notified when you have a new message in the communications centre. enveloppe

• If you represent more than one business, you can view all their unread messages from a single account. Add the necessary powers of attorney by clicking Manage business authorizations and powers of attorney or Manage client authorizations and powers of attorney in the drop-down menu under the business's name at the top of the My Account homepage. Then you can click Change businesses to toggle between businesses.

  Note

  Make sure the authorizations, powers of attorney and access rights in the business's profile are correct and up to date.

  End of note

• You can change your communication preferences right away from the My Account homepage. Look for the Consent to online delivery button.

Key dates

Make sure you're ready!