Phishing Scams and Identity Theft

The confidentiality of your personal information is our priority, which is why we take measures to ensure that the means we use to communicate with you are secure.

Despite our vigilance, scammers sometimes try to take advantage of the relationship of trust we have with our clients. Posing as a Revenu Québec employee, they may contact you by phone, email, text or mail and attempt to gather personal information from you using various pretexts.

This activity, known as "phishing", is a criminal activity. Phishing often involves the use sophisticated methods to trick you. Scammers may go so far as to create a replica of a logo, a web page, an email or some other official document. The consequences for victims of this type of fraud can be very costly.

Exercise caution to avoid becoming a victim.

How we communicate with taxpayers

To protect the confidentiality of your personal information, we exercise great care when handling your personal data. It is also very important that you follow certain basic rules.

The technology and equipment we use safeguards and protects the confidentiality of transactions and communications via our online services.

If you receive an email, text, phone call or letter that claims to be from Revenu Québec and seems suspicious to you, keep in mind the following:

  • Revenu Québec never requests the following personal information by email or text:
    • the amount from line 199 of your income tax return
    • your date of birth
    • a notice of assessment number
    • a notice of determination number
    • your social insurance number
    • your health insurance number
    • your driver's licence number
    • your passport number
    • a password
  • Revenu Québec never mentions confidential information in a phone message.
  • Revenu Québec never shares your personal information with anyone without making sure that the person receiving it is authorized to do so.

We may send you a temporary My Account for individuals access code by text or automated call, but only if you ask us to. We also send automated emails to notify you of a new message in My Account for individuals, My Account for businesses or My Account for professional representatives, but these emails do not contain any confidential information.

If you are unsure about something you received from us, ask yourself the following questions:

  • Am I expecting a refund or some other sum of money from Revenu Québec (for example, an income tax or consumption tax refund, a support payment, an amount related to unclaimed property)?
  • Does the situation sound too good to be true?
  • Do I owe Revenu Québec any money ? Do I owe money under a program administered by Revenu Québec (for example, the support payment collection program)?
  • Is the person asking for information that Revenu Québec already has on file?
  • Have I given Revenu Québec my email address? If not, how did this person get it?
  • Am I absolutely confident as to the identity of the person asking me for personal information?

To find out if the kind of transaction proposed by the person contacting you is one we use, refer to Payment Options.

In case of fraud

If you suspect that you may have been contacted by someone falsely claiming to be a Revenu Québec employee, contact us.

Anticipate the consequences

If there are signs that you have been the victim of identity theft, you may, depending on the extent of the fraud, have to inform the following organizations:

  • Canada's main credit reporting agencies
  • Canada Revenue Agency
  • Canada Post
  • your financial institution
  • credit card issuers
  • your local police department

Report fraudulent activity

Identity-related crimes such as phishing and identity theft compromise the security of your personal information because the scammer can use your name, without your knowledge, in dealings with financial institutions and various government departments and bodies.

If you receive a suspicious communication, report it to the Canadian Anti-Fraud Centre as well asto the financial institution or the organization that claims to have sent it.

The Canadian Anti-Fraud Centre is the central repository in Canada for fraud data, information and documentation. It exists to prevent fraudulent activity and to provide assistance to victims of fraud.

Important

Do not use the telephone numbers, email addresses or websites shown in a suspicious communication.

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