In 1989, under an agreement with the Protecteur du citoyen, Revenu Québec became one of the first Québec government bodies to have its own department devoted specifically to protecting clients' rights and handling complaints.

The division, now called the Bureau de la protection des droits de la clientele, has seen its methods reviewed and refined in recent years. What's more, with Revenu Québec's adoption of the Charter of Taxpayers' and Mandataries' Rights, the Bureau has become even more instrumental in protecting taxpayers' rights and settling disputes.