Like all other Québec government departments and agencies, our organization must follow Québec's language laws, which are based mainly on the Charter of the French language and the regulations under it, and the Politique linguistique de l'État (PDF, 2.7 MB) (in French only, at Québec.ca).

Changes to the Charter of the French language

As explained on the Modernization of the Charter of the French language page at Québec.ca, the Charter has been amended to underline the fact that French is the only official language of Québec and the common language of the Québec nation. Québec government departments and agencies have a leading role to play in using, promoting, protecting and ensuring the development of the French language in Québec. To guide them, a number of measures have been introduced since June 1, 2023.

Specifically, we have:

• adopted a language directive that describes when we can use a language other than French;
• implemented measures to ensure that French is used exclusively to communicate with the public—except in the situations provided for by law or regulation (see below).

Exceptions

Under the current requirements, we can communicate with you in English if you are an individual and any of the following apply: 

• We were communicating with you in English before May 13, 2021 (in which case we consider you have an acquired right).
• You are eligible to receive instruction in English in Québec.
• You are an Indigenous person.
• You are an immigrant who has been in Québec less than six months.
• You do not live in Québec.

We can also communicate with you in English in the following situations:

• You are acting on behalf of a person covered by one of the exceptions listed above.
• You represent a corporation, a partnership or an organization that is outside Québec or that offers services only to Indigenous people.
• You have an inquiry about the GST, or the GST and the QST. 

Situations in which the language we use to communicate with you may change

If you do not meet the above requirements, the following may happen:

• You may receive correspondence by mail or email in French only.
• Some pages or documents on our website may be available in French only.
• Our agents will address you in French only or ask you whether you are covered by an exception when you call us or go to one of our offices. 

Change in the language of communication

Under the Charter, we must communicate with you exclusively in French unless you are covered by an exception set out in the Charter. If you would like to use English as your language of communication, you can make a request in one of the following ways:

• Complete form LM-91-V, Self-Declaration for the Application of the Charter of the French Language.
• Go to My Account for Individuals.

Language requirements for certain positions at Revenu Québec

Under section 20.1 of the Charter of the French language, Revenu Québec has to publish the number of positions for which knowledge or a specific level of knowledge of a language other than French is required or desirable. It must publish the information within three months of the end of its fiscal year.

In 2024-2025, Revenu Québec had 862 positions for which knowledge or a specific level of knowledge of a language other than French was required, and 1,240 positions for which knowledge or a specific level of knowledge of a language other than French was desirable. It should also be noted that, under an agreement with the Government of Canada, Revenu Québec is subject to the Official Languages Act in administering the goods and services tax (GST) in Québec for the federal government.

To learn more

To learn more about the Charter of the French language and the Politique linguistique de l'État, go to the Ministère de la Langue française website (in French only).