As a taxpayer, you entrust us with confidential information that is vital to our mission. Our privacy policy explains how we collect, process and protect such information.

This page contains an abridged version of our privacy policy. For the details of how we manage your personal information, see the Politique de confidentialité (ADM-571, in French only).

We only collect the confidential information needed to apply and enforce the tax and other laws and programs we administer. We collect information from you directly, including when you file your income tax return or contact us.

As a rule, we collect the following information to process your file:

• your name, address, email address and phone numbers;
• certain identification numbers;
• your income, such as salary and wages.

Your personal information is used solely for the purpose for which it was collected, for applying and enforcing tax legislation, and for administering various social programs (such as the support, shelter allowance and unclaimed property programs).

Where permitted by the laws we administer, we may disclose your personal information to third parties, such as:

• the federal government;
• provincial governments;
• authorized service suppliers;
• Québec government departments and agencies;
• public authorities and law enforcement agencies;
• banks and other financial institutions.

For more information about the purposes for which a disclosure is made, consult the following:

• Registre d'utilisation des renseignements personnels à une autre fin et de communication ou d'accès à des renseignements confidentiels par des tiers (in French only)
• Registre de communication de renseignements confidentiels dans le cadre d'ententes avec des organismes publics et des administrations fiscales (in French only)

Except where specifically allowed by law, we do not collect, use or disclose your personal information without your consent. To be valid, your consent must be obtained in accordance with the law.

You always have the right to know why and under what law we want confidential information from you. So, we always let you know:

• your rights and obligations, including the main consequences of not giving us the requested information;
• the name of any other entity we ordinarily disclose personal information to;
• if your confidential information is liable to be communicated abroad;
• how to file a complaint if you believe that your privacy has been compromised.

When you visit our website, we collect information from your browser to understand how our site is used and make improvements. We do not try to identify you or keep track of your browsing activities, except where a law enforcement agency has a mandate to inspect our server logs in the course of an investigation.

We also collect information when you confirm your identity on a secure online platform such as My Account for individuals, including information on your device, your browser and the identity authentication process. We use the information to:

• confirm your identity;
• compile statistics and reports to improve our systems and services;
• identify and resolve problems that could be a threat to the integrity of the authentication system.

We keep your personal information for as long as needed to fulfill the purpose for which it was collected. When we no longer need it, it is immediately destroyed. We make sure that your information is stored safely and that our suppliers and partners comply with our security requirements at all times.

When the time limit for storing information has expired, we make sure the information is safely destroyed using the best method for the medium and level of confidentiality.

If you have a question or comment about our privacy policy, contact us in any of the following ways:

To file a complaint about how we collected, stored, used or disclosed your personal information, contact us.