In some cases, the support-payment file is not handled in the usual way. This happens if the debtor of support:

• is insolvent;
• cannot be located;
• receives social assistance.

Failure to pay 

When the debtor of support falls into one of these situations and support is not paid, we will register the failure to pay and take the steps necessary to secure the funds from the debtor.

However, particular situations such as these may cause additional processing delays due to the steps we have to take to secure the amounts due.

In addition, in these situations, we cannot provide advance support payments.