Resumption of Postal Services
We have measures in place to help you meet your tax obligations and ensure that you aren't penalized because of the recent postal disruption. Situations will be handled on a case-by-case basis.
Cheques for support payments, shelter allowance payments and solidarity tax credit payments
The following cheques will be sent to your home by Canada Post in the coming days:
- January 1 shelter allowance payment
- January 1 support payment
- January 3 solidarity tax credit payment
You can pick up cheques issued during the postal strike at a Services Québec office until January 3. Otherwise, they'll be mailed to you in January.
| Type of cheque | Availability |
|---|---|
| Uncollected November 16 and December 1 shelter allowance payments | Available now |
| Uncollected support payments for November 16, December 1 and December 16 | Available now |
| Uncollected December 5 solidarity tax credit payment | Available now |
To find the Services Québec office nearest you, use the Distribution point locator.
Services Québec and Revenu Québec offices are closed on the following dates:
- December 24 to 26
- December 31 to January 2
End of note
If we contacted you about your support payment file, the shelter allowance program or a tax credit, the following information may be useful.
| Situation | Information |
|---|---|
| Indexation of support payments | If you make support payments, you may have received a letter with the following subject line:
We may also have called you or your employer. If so, the information we gave over the phone is the same as in the letter. If you make your support payments directly to us, you must index your monthly payments using the rate in the letter. If your monthly support payments are withheld from your income, we will contact you and your employer in 2025, if necessary. For more information, click Indexation of Support Payments. |
| Situation | Information |
|---|---|
| Notice of determination for the solidarity tax credit with a balance due | If you want to pay your balance due in a single payment, see Payment Options. If you would like to pay in instalments, see Payment Agreements. |
| Situation | Information |
|---|---|
| Notice of determination stating you are not eligible | If the situation described on the first page of the notice is inaccurate, contact us to have your information corrected. Click Change in Your Situation During the Year to learn more. |
| Situation | Information |
|---|---|
| Incomplete advance payment application returned to you | If we informed you of the situation and you have filed a complete application in My Account, by mail or otherwise, you have nothing further to do. We will contact you once your application has been processed. Go to My Account for individuals to track your application. If you have not yet filed a complete application, we encourage you to do so in My Account for individuals. You can also mail us the applicable form:
|
| Notice of determination stating that you are not eligible for advance payments of the tax credit for childcare expenses or the work premium tax credits | If the situation described on the first page of the notice is inaccurate, contact us to have your information corrected. Click Change in Your Situation During the Year to learn more. If your application for advance payments of the tax credit for childcare expenses was rejected because you did not include a required document, you can send the missing document in My Account for individuals. |
| Situation | Information |
|---|---|
| Additional information needed to process your advance payment application | If we called you about the same missing information as in the letter and confirmed that your application was in order, you can ignore the letter. You will receive a new notice (you may have already received it). Make sure the information in it is accurate. If we did not call you, you can claim the tax credit again, making sure to include all the required documents. |
| Incomplete advance payment application | If you have already sent a new application with the required documents, you can ignore the letter. If not, you can claim the tax credit again, making sure to include all the required documents. |
| Situation | Information |
|---|---|
| Renewing an application for advance payments of the tax credit for caregivers | If you still meet the requirements for advance payments of the tax credit for caregivers, you can renew your application:
|
Tax obligations
Due to the Canada Post labour dispute, it might be impossible for you to meet your tax obligations by the usual deadlines.
Extension of the payment deadline for certain notices of assessment
If you were issued a notice of assessment between November 12 and December 23, 2024, but you did not receive it electronically or by mail, the payment deadline will automatically be extended to January 31, 2025. As long as you make your payment by the new deadline, you won't be charged late-payment interest.
If you have questions, contact us.
End of note
Online services
We recommend you use our online services, such as the ones in My Account for individuals. They speed up processing times so you get your payments quicker. We also encourage you to register for direct deposit. It's the fastest and easiest way to get your payments.
Tax obligations
- You must meet your tax obligations regardless of delays caused by the postal service disruption.
- To file your returns on time, use our online services, such as the ones in:
- You can make payments and remittances:
- online through your financial institution
- at your financial institution (you'll need the completed remittance slip)
- at our offices
- If you mailed us a return or payment before the postal service disrution and you cannot send it electronically, we will make the necessary adjustments to your file.
Refunds
- We are continuing to issue the applicable refunds to businesses. To get yours quickly, choose direct deposit. You can register:
- online in My Account for businesses or My Account for professional representatives
- by faxing form LM-2-V, Request for Direct Deposit: Individuals in Business, Partnerships, Corporations and Other Legal Entities, and a void cheque to 1 833 632-0097 or 418 577-5323.
- If you normally get your refunds by mail, they will be sent to you in the days following the resumption of postal services (Canada Post will determine mailing priority).
Audits
If your business is being audited, we recommend that you use our online services to send us information. You can send documents quickly and securely from the Communications Centre in My Account for businesses or My Account for professional representatives.
If you receive a request for information by mail in the coming days, get your documents ready and don't hesitate to contact the auditor to find out what to do with them.