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New Statement of Services to Individuals and Businesses

In our new Déclaration de services aux citoyens et aux entreprises (statement of services to individuals and businesses), we have made specific commitments, for which we will be held publicly accountable. We are committed to providing quality service that meets your needs and makes your life simpler.

Our new service statement includes:

  • a streamlined version of our mission statement
  • a new section dealing with our online services
  • our commitments with respect to:
    • providing the means to simplify the process of dealing with us
    • the fast, efficient processing of your applications and requests
    • ensuring that we are an organization that lives up to your expectations

Service quality is central to our commitments!

The service statement is available in French only.

Fair. For all.

One vision. Concrete actions.

Read all about how we work to support and inform you. Our vision and values guide us as we carry out our role.

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