The various security mechanisms that we have put into place for our website are effective only if users comply with certain rules.

Protect your personal information and identification data

Do not disclose any information used to validate your identity, especially your user code and your password.

We recommend that you modify your password every three to six months and avoid using personal information as your password.

You should commit your user code and password to memory instead of writing them down. If, however, you choose to print the information out or write it in a document, make sure you keep the document in a safe place.

Should the confidentiality of the information be violated, please inform us immediately to avoid its fraudulent use.

Beware of fraudulent emails

We do not send emails to our online services users, unless contact has been previously initiated using another means of communication.

We do not request personal information by email. If you receive an email that seems suspicious because personal information is requested, do not reply. Delete it immediately to avoid disclosing confidential information by answering an email that appears to come from our organization.

Make sure you are on our official site

A thief may create links to a site that seems legitimate and that is accessible with a simple search. An Internet user doing a search may click a link provided by the search engine and unintentionally browse on the fake site.

To avoid such a situation, make sure that the address (URL) shown in your browser's address bar is our distinct official address, which is You can also type in the address yourself. 
Our online services are secured by the TLS protocol. When you use the services, make sure your connection is secure (that there is a valid security certificate).

Use a firewall

We recommend that you install a firewall on your computer and make sure it is set up properly. A firewall helps prevent unauthorized access to or from your computer by filtering information coming through the Internet connection into your computer. It will allow only connections that are known and trusted.

Use anti-virus software

Your computer can become infected with a virus as a result of the vulnerability of your operating system, through email attachments, or from free content you download from a website or other media that someone shares with you (e.g. USB flash drive). By installing anti-virus software on your computer, you reduce the risk of infection. The anti-virus software can detect and get rid of viruses so that they do not damage your computer or spread to other devices.

End your session correctly

Once you log in, do not leave your computer unattended. When you use an online service, end your session safely.

Use private browsing mode

The cache is a temporary memory that enables your Web browser to perform more efficiently by saving locally in your computer the data consulted on the Internet during a session.

Data saved in the cache memory are not encrypted. Using private browsing mode ensures that the data are automatically erased when you close your browser. Most Web browsers have a cache memory, but it may be labelled under a variety of names.

If your browser does not offer private browsing mode, we recommend that you manually erase the cache memory after each session in order to safeguard the confidential nature of personal information. This operation is especially important if the computer is shared with other users.

Close the browser

Once you have finished using an online service, close your browser. Closing your browser is the simplest and most secure way of ending your session. Provided your browser is set up in this way, it deletes all copies of Web pages stored on your hard drive, which ensures that your data cannot be accessed.

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Read all about how we work to support and inform you. Our vision and values guide us as we carry out our role.

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