Privacy and the protection of confidential information are of the utmost importance to Revenu Québec.

Collection and use of information in online services

Our online services (My Account and clicSÉQUR express) collect confidential information that we use to process your file, apply the laws in effect and administer programs.

We may also collect information regarding your identity (such as your name, address, telephone number and certain identification numbers) in order to:

• confirm your identity in exchanges with you;
• retrieve the information needed to process your file;
• ensure the confidentiality of your information.

Cookies and Google Analytics

Both revenuquebec.ca and justepourtous.revenuquebec.ca use Google Analytics, a Web audience measurement tool.

To collect information concerning your navigation on these sites, Google Analytics uses cookies, which are kept on severs located primarily in the United States. Google may transmit this information to third parties if legally required to do so or if these third parties process the data on its behalf.

Google Analytics collects information about the pages you consult, the date, time, duration and frequency of your visits and the links you click. It also collects information about your operating system, language used, Internet service provider and geographical position (region). Your IP address is also collected, but is anonymized (truncated) to ensure the confidentiality of the information about you and prevent you from being identified.

Google uses the information collected only to produce statistics and reports on navigation on the sites, which enables us to improve our electronic service offer. Under no circumstances will Google relate the information collected on the sites with any other data that it stores.

If you wish, you may prevent Google from recording information about you by installing the Google Analytics Opt-out Browser Add-on.

Access to information by Revenu Québec employees

We make sure that only authorized employees have access to information regarding you and that they require the information to carry out their duties. For more information, consult our Inventory of Confidential Information Banks (in French only).

Communication of information

As provided for by law, we may release confidential information regarding you to other government bodies and organizations without your prior consent. For more information, consult the following registers:

• Register of Personal Information Used for Other Purposes and of Confidential Information Communicated or Accessed by a Third Party (in French only)
• Register of Confidential Information Communicated Under Agreement With Public Bodies and Tax Administrations (in French only)

Storage and destruction of information

Most of the information we collect is kept on-site at our offices. However, in accordance with the law, we may entrust the keeping of certain information to a third party not located on our premises.

After confidential information has been used for its intended purpose, it is destroyed, subject to the requirements of the retention schedule approved by Bibliothèque et Archives nationales du Québec and any legal requirements.

Security

Our security measures meet the highest standards in the field of information security. This ensures that information is protected during collection, use, storage, release and destruction. To learn more, click Data Security.

You are responsible for the information that you submit to us and for the confidentiality of your identification data and passwords (if applicable). We cannot be held responsible for unauthorized use of this information.

To find out how you can protect your confidential information, click Data Security and see How you can protect your personal information under Personal Information, Phishing Scams and Identity Theft and Rules.

Complaints

If you think that we have failed to uphold our privacy policy, you can contact the Bureau de la protection des droits de la clientèle. For more information, see Protecting Your Rights.