Privacy Policy
Collection and use of information in online services
Our online services (My Account and clicSÉQUR express) collect confidential information that we use to process your file, apply the laws in effect and administer programs.
We may also collect information regarding your identity (such as your name, address, telephone number and certain identification numbers) in order to:
- confirm your identity when we communicate with you;
- access information needed to process your file;
- ensure the confidentiality of your information.
Cookies and Google Analytics
We use Google Analytics, which is a Web audience measurement tool.
To collect information concerning your navigation on our website and microsites, Google Analytics uses cookies, which are kept on severs located primarily in the United States. Google may transmit this information to other parties if legally required to do so or if these parties process the data on its behalf. This information is also shared on the Google Ads and Google Search Console accounts of our website and microsites.
Google Analytics collects information about the Web pages you consult, the date, time, duration and frequency of your visits and the links you click. It also collects information about your operating system, language used, Internet service provider and geographical position (region). Your IP address is also collected, but is anonymized (truncated) to ensure the confidentiality of the information about you and prevent you from being identified.
In addition, Google's cookies are used to collect demographics and interests data, which is anonymized and cannot be linked to you or any other individual.
Google uses the information collected only to produce statistics and reports on navigation on our website and microsites, which enables us to improve our electronic service offer. Google will never relate the information it collects to any other data or information that it stores.
If you want, you can prevent Google from recording information about you by installing the Google Analytics Opt-out Browser Add-on.
Access to your information by our employees
Access to your information is provided only to authorized employees who need it as part of their duties. For more information, consult our Inventaire des fichiers de renseignements confidentiels (in French only).
Communication of your information
As provided for by law, we may release confidential information regarding you to certain individuals and organizations without your prior consent. For more information, consult the following registers:
- Registre d'utilisation des renseignements personnels à une autre fin et de communication ou d'accès à des renseignements confidentiels par des tiers (in French only)
- Registre de communication de renseignements confidentiels dans le cadre d'ententes avec des organismes publics et des administrations fiscales (in French only)
Storage and destruction of your information
Most of the information we collect is kept on-site at our offices. However, in accordance with the law, we may entrust some information to outside parties.
After confidential information has been used for its intended purpose, it is destroyed, subject to the requirements of the retention schedule approved by Bibliothèque et Archives nationales du Québec and any legal requirements.
Security
Our security measures meet the highest standards in the field of information security. This ensures that information is protected during collection, use, storage, release and destruction. To learn more about security on our website and microsites, click Data Security.
You are responsible for the information that you submit to us and for the confidentiality of your identification data and passwords (if applicable). We cannot be held responsible for unauthorized use of this information.
To find out how you can protect your confidential information, see the Data Security page and the security tips on the Personal Information, Phishing Scams and Identity Theft and Rules pages.
Complaints
If you think that we have failed to uphold our privacy policy, you can contact the Bureau de la protection des droits de la clientèle. For more information, see Protecting Your Rights.