You have the right to quality service

4. You have the right to quality service

4.1 You have the right to be treated with courtesy and respect

Our employees are governed by legislation and by our code of conduct (in French only) and guided by our core values of integrity, respect, fairness and excellence of service. You therefore have the right to be treated with courtesy and respect and to expect services that meet our high standards of quality.

4.2 You have the right to quality services and to information that is clear and easy to find

You have the right to services that are accessible and to information that is easy to understand. When you contact our client services, you have the right to expect that you will get the answers you need. That is why we make sure that our employees receive ongoing education and that they have access to reference tools to help answer your questions clearly and accurately.

Our online services are designed to be efficient and allow you to access information about your file at any time, easily and securely.

Lastly, we strive to ensure that all our communications, be they electronic or on paper, are easy to understand and tailored to your needs.

4.3 You have the right to have your rights respected during an audit

To ensure compliance with tax laws, we regularly conduct audits, both at our offices and on-site. Being audited does not necessarily mean that you have broken the law.

If ever you are audited, we will give you a brochure (COM-366-V) explaining your rights and obligations as well as contact information for the auditor and his or her supervisor.

For more information, see Tax Audits (IN-135-V).

4.4 You have the right to expect us to help you understand your rights and tax obligations

Our website contains a variety of forms, guides and other documents to help you understand the rules that apply in your situation, and our client services are available should you need more information about your rights and obligations.

4.5 You have the right to as little red tape as possible

We have made it our priority to cut down on the paperwork and expenses related to meeting your tax obligations.

We will continue to streamline our procedures and programs to cut costs wherever possible, while doing everything we can to ensure voluntary tax compliance.

Your interactions with us should be as simple and convenient as possible. To make sure that that is the case, we will:

continue offering you a variety of means of communication;
continue developing our online services so that you can fulfill your obligations at any time, easily and securely.

One mission. Concrete actions.