COVID-19: FAQ Concerning Support Payments

This page presents answers to the most frequently asked questions we have received in relation to the COVID‑19 crisis. We hope they give you the information you need.

Is Revenu Québec still collecting and making support payments?

Yes. In accordance with the law, Revenu Québec will continue to collect support payments.

How do I suspend, change or cancel support that I pay or receive?

See Support Payments During the Pandemic on the Ministère de la Justice website.

I pay support and have been laid off. How do I let Revenu Québec know?

Call us. If you leave a message explaining your situation, we will call you back as soon as possible. When we do, you will have to confirm your identity by providing information such as: 

  • the amount on line 199, 214, 478 or 479 of your income tax return or notice of assessment;
  • the date of a letter we sent you;
  • the balance on a statement of account for your support file;
  • the number of your support file.

Please have one of these documents on hand before calling. Remember that your notices of assessment are available in My Account for individuals. To register for My Account or to log in, click My Account for Individuals.

We recently received a judgment. Will it be processed?

Yes. In accordance with the law, Revenu Québec will continue to process support judgments.

I receive support, and the person paying it receives benefit payments from the federal government. Can these benefits be garnished?

Employment insurance benefits can be garnished for support payments.

However, the following benefits cannot be garnished:

  • the Canada Recovery Sickness Benefit (CRSB);
  • the Canada Recovery Caregiving Benefit (CRCB).

For more information, see the FAQ on the Ministère de la Justice website.

Is there a way to find out whether my next support payment will be made as usual?

Yes. Use My Account for individuals a few days before the payment date to see whether the payment is being prepared. To register for or access My Account, go to My Account for individuals.

Data security

How can I protect myself from scammers who are using the COVID-19 crisis for phishing and identity theft?

Scammers are taking advantage of the current COVID-19 crisis to contact you in various ways to obtain personal information.

The phishing fraud technique is used by ill-intentioned people who send mass emails or texts that seem to come from a known organization or business. The fraudulent emails or texts encourage you to click on links or to open attachments, allowing the scammers to steal your personal information. Phishing may also involve installing malicious software on your electronic devices, such as your computer, laptop, tablet or cellphone.

Typical examples of emails or texts that may be sent during the current COVID-19 crisis are:

  • “If you'd like the latest COVID-19 pandemic update, click here.”
  • “To receive the COVID-19 related benefit, click here.”

Be on your guard, as the consequences of responding to a fraudulent message can be significant, ranging from unauthorized use of your confidential information to theft of your information or identity. The access or theft is used to commit fraud.

To learn more about protecting yourself against these scams, see Data Security. Remember to always use caution online.

What should I do in case of fraud or identity theft?

If you believe that you have been the victim of identity theft or a scam, contact us so that we can put additional measures in place to protect your personal information.

For more information about what to do if you have been scammed or your identity has been stolen, see Identity Theft in Brief! on the Commission d'accès à l'information du Québec website.

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