COVID-19: FAQ Concerning Support Payments

This page presents answers to the most frequently asked questions we have received in relation to the COVID‑19 crisis. We hope they give you the information you need.

For information about COVID-19 relief measures, see the other COVID-19 FAQs and the Relief Measures for Individuals and Businesses page.

Is Revenu Québec still collecting and making support payments?

Yes. In accordance with the law, Revenu Québec will continue to collect support payments.

How do I suspend, change or cancel support that I pay or receive?

See Support Payments During the Pandemic on the Ministère de la Justice website.

I pay support and have been laid off. How do I let Revenu Québec know?

Please call client services and leave a message explaining your situation. One of our agents will call you back as soon as possible.

If the telephone number you left is not already in your file, the person who calls you back will ask for information to confirm your identity, such as: 

  • the amount on line 199, 214 or 470 of your income tax return or notice of assessment;
  • the date of a letter that Revenu Québec sent you;
  • the balance on a statement of account for your support file;
  • the number of your support file.

Please have one of those documents on hand before we call you back. Remember that your notices of assessment are available in My Account for individuals. To register for My Account or to log in, click My Account for Individuals.

We recently received a judgment. Will it be processed?

Yes. In accordance with the law, Revenu Québec will continue to process support judgments.

I receive support, and the person paying it receives the Canada Emergency Response Benefit (CERB) or the new Employment Insurance - Emergency Response Benefit (EI-ERB) from the federal government. Can these benefits be garnished?

The Canada Emergency Response Benefit (CERB) cannot be garnished. However, all employment insurance benefits, including the new Employment Insurance - Emergency Response Benefit (EI-ERB), can still be garnished for support payments.

Is there a way to find out whether my next support payment will be made as usual?

Yes. Use My Account for individuals a few days before the payment date to see whether the payment is being prepared. To register for or access My Account, go to My Account for individuals.

I owe support-payment arrears and will be receiving the special goods and services tax credit (GSTC) from the Canada Revenue Agency. Will Revenu Québec seize this tax credit?

Yes, the tax credit can be seized under the Family Orders and Agreements Enforcement Assistance Act.

I pay support and Revenu Québec placed a garnishment on my bank account. Can I have it removed?

No. We will maintain the garnishment placed on your bank account. However, we cannot seize the Canadian Emergency Response Benefit (CERB) even if you owe support. If the CERB was deposited into your account and then seized, you can call us at 1 866 261-2621 to have the amount released.

Data security

How can I protect myself from scammers who are using the COVID-19 crisis for phishing and identity theft?

Scammers are taking advantage of the current COVID-19 crisis to contact you in various ways to obtain personal information.

The phishing fraud technique is used by ill-intentioned people who send mass emails or texts that seem to come from a known organization or business. The fraudulent emails or texts encourage you to click on links or to open attachments, allowing the scammers to steal your personal information. Phishing may also involve installing malicious software on your electronic devices, such as your computer, laptop, tablet or cellphone.

Typical examples of emails or texts that may be sent during the current COVID-19 crisis are:

  • “If you'd like the latest COVID-19 pandemic update, click here.”
  • “To receive the COVID-19 related benefit, click here.”

Be on your guard, as the consequences of responding to a fraudulent message can be significant, ranging from unauthorized use of your confidential information to theft of your information or identity. The access or theft is used to commit fraud.

To learn more about protecting yourself against these scams, see Data Security. Remember to always use caution online.

What should I do in case of fraud or identity theft?

If you believe that you have been the victim of identity theft or a scam, contact us so that we can put additional measures in place to protect your personal information.

For more information about what to do if you have been scammed or your identity has been stolen, see Identity Theft in Brief! on the Commission d'accès à l'information du Québec website.

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