Support Payments — Individuals

Coronavirus (COVID-19)

Our offices will reopen on August 17, 2020. However, only some services will be available so that we may continue to do our part in the public authorities' efforts to contain the spread of COVID-19.

We invite you to continue using our online services available in My Account for individuals and My Account for businesses.

By telephone
All regions:
1 800 488-2323

Hours of availability for telephone service

Monday to Friday:
8:30 a.m. to 4:30 p.m.

See the list of holidays to find out when our client services are closed.

Important

Before we access your file, we will check your identity in order to protect your personal information.

Please have the two following documents with you when you call:

  • a letter or email we have recently sent you; and
  • your most recent income tax return or your most recent notice of assessment.

If you do not have these documents, we may not be able to help you.

By mail

Payments by cheque

Fonds des pensions alimentaires
Revenu Québec
C. P. 25400, succursale Terminus
Québec (Québec)  G1A 0A8

Fonds des pensions alimentaires
Revenu Québec
C. P. 8000, succursale Place-Desjardins
Montréal (Québec)  H5B 0A7

Other documents

Revenu Québec
C. P. 25600, succursale Terminus
Québec (Québec)  G1A 0B4

Revenu Québec
C. P. 6000, succursale Place-Desjardins
Montréal (Québec)  H5B 0B4

By secure email
At our office

Our offices will reopen on August 17, 2020. Our business hours will be 10 a.m. to 3 p.m, Monday through Friday. We will only offer certain services. We will not be offering individual meetings with our agents. They remain suspended until further notice.

You will be able to do the following at our offices:

  • make payments;
  • obtain forms;
  • drop off documents.

Other services are available online in My Account for individuals and My Account for businesses.

In compliance with the government directive of July 18, 2020, you must wear a mask or facial covering in our offices.

3800, rue de Marly
Québec (Québec)  G1X 4A5

Map

5, Place-Laval, bureau 147
Laval (Québec)  H7N 5Y3

Map

Monday to Friday: 10:00 a.m. to 4:30 p.m.

See the list of holidays to find out when our client services are closed.

By fax
Québec City:
418 577-5265 (toll-free 1 888 543-6294)
Laval:
514 285-3357 (toll-free 1 800 839-8616)
Automatic telex system (ATS) for the hearing impaired

Automatic telex system (ATS)

Montréal:
514 873-4455
Elsewhere in Canada or the United States:
1 800 361-3795 (toll-free)

Fair. For all.

One vision. Concrete actions.

Read all about how we work to support and inform you. Our vision and values guide us as we carry out our role.

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