Technical Support – Individuals

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If you witness or are the victim of a breach of confidentiality related to the use of our online services, click Report a Breach of Confidentiality.

By telephone
Québec City:
Within Canada and the United States:
1 800 267-6299 (toll-free)
Outside Canada and the United States:
1 800 267-6299 (long-distance charges may apply)

Technical support hours

Monday to Friday
8:30 a.m. to 4:30 p.m.
Period Business hours
April 3 to May 5, 2023 (Monday through Friday) 8:00 a.m. to 6:00 p.m.
Saturday, April 29, 2023 8:30 a.m. to 4:30 p.m.
Monday, May 1, 2023 7:30 a.m. to 10:00 p.m.

See the list of holidays to find out when our client services are closed.

By secure email

So we can process your request more efficiently, do not send us a secure email in the following situations (call us instead):

  • You are experiencing technical difficulties sending us a supporting document by secure email.
  • You have questions about your file, and we have to confirm your identity before answering them.
  • You are contacting us about someone else's file (we can answer your questions only if you have a valid power of attorney).

Write to us by secure email

Automatic telex system (ATS) for the hearing impaired

Automatic telex system (ATS)

514 873-4455
Elsewhere in Canada or the United States:
1 800 361-3795 (toll-free)

One mission. Concrete actions.

Read all about how we work to support and inform you. Our vision and values guide us as we carry out our role.

Veuillez patienter