Technical Support – Individuals
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Frequently asked questions
- How will I receive my notice of assessment?
- What software can I use to file my income tax return using NetFile Québec?
- Do I need an access code to file my income tax return using authorized software?
- How do I sign up for My Account for individuals?
- When can I file my income tax return using NetFile Québec?
- How can I check the status of my income tax return?
By telephone
Québec City:
Montréal:
Within Canada and the United States:
1 800 267-6299 (toll-free)
Outside Canada and the United States:
1 800 267-6299 (long-distance charges may apply)
Technical support hours
Monday to Friday
8:30 a.m. to 4:30 p.m.
| Period | Business hours |
|---|---|
| April 3 to May 5, 2023 (Monday through Friday) | 8:00 a.m. to 6:00 p.m. |
| Saturday, April 29, 2023 | 8:30 a.m. to 4:30 p.m. |
| Monday, May 1, 2023 | 7:30 a.m. to 10:00 p.m. |
See the list of holidays to find out when our client services are closed.
By secure email
So we can process your request more efficiently, do not send us a secure email in the following situations (call us instead):
- You are experiencing technical difficulties sending us a supporting document by secure email.
- You have questions about your file, and we have to confirm your identity before answering them.
- You are contacting us about someone else's file (we can answer your questions only if you have a valid power of attorney).
Automatic telex system (ATS) for the hearing impaired
Automatic telex system (ATS)
Montréal:
514 873-4455
Elsewhere in Canada or the United States:
1 800 361-3795 (toll-free)