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Technical Support – Individuals

Before calling us, make sure your computer meets the system requirements for using our website and online services.

If you witness or are the victim of a breach of confidentiality related to the use of our online services, click Report a Breach of Confidentiality.

By telephone
Québec City:
Montréal:
Within Canada and the United States:
1 800 267-6299 (toll-free)
Outside Canada and the United States:
1 800 267-6299 (long-distance charges may apply)

Technical support hours

Monday to Friday
8:30 a.m. to 4:30 p.m.
Period Business hours
April 2 to May 3, 2024 (Monday through Friday) 8:00 a.m. to 6:00 p.m.
Tuesday, April 30, 2024 7:30 a.m. to 10:00 p.m.

See the list of holidays to find out when our client services are closed.

By secure email

So we can process your request more efficiently, do not send us a secure email in the following situations (call us instead):

  • You are experiencing technical difficulties sending us a supporting document by secure email.
  • You have questions about your file, and we have to confirm your identity before answering them.
  • You are contacting us about someone else's file (we can answer your questions only if you have a valid power of attorney).

Write to us by secure email

Automatic telex system (ATS) for the hearing impaired

Automatic telex system (ATS)

Montréal:
514 873-4455
Elsewhere in Canada or the United States:
1 800 361-3795 (toll-free)
Note End of note

One mission. Concrete actions.

Read all about how we work to support and inform you. Our vision and values guide us as we carry out our role.

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