Support Payments — Individuals

Note

Our offices are now open Monday to Friday from 10 a.m. to 4:30 p.m. However, you cannot meet with a representative or get copies of documents from your file.

At our offices, you can:

  • make payments;
  • obtain forms;
  • drop off documents.

Other services are available online in My Account for individuals and My Account for businesses.

End of note
By telephone
All regions:

Hours of availability for telephone service

Monday to Friday:
8:30 a.m. to 4:30 p.m.

See the list of holidays to find out when our client services are closed.

Important

To confirm your identity and guarantee the confidentiality of your information, you'll need two recent documents from us, such as:

  • a notice of assessment
  • an account statement
  • another document we sent you

If you can't provide the required information, we will not be able to provide you with information about your file or make changes to it.

By mail

Payments by cheque

Fonds des pensions alimentaires
Revenu Québec
C. P. 25400, succursale Terminus
Québec (Québec)  G1A 0A8

Fonds des pensions alimentaires
Revenu Québec
C. P. 8000, succursale Place-Desjardins
Montréal (Québec)  H5B 0A7

Other documents

Revenu Québec
C. P. 25600, succursale Terminus
Québec (Québec)  G1A 0B4

Revenu Québec
C. P. 6000, succursale Place-Desjardins
Montréal (Québec)  H5B 0B4

By secure email

So we can process your request more efficiently, do not send us a secure email in the following situations (call us instead):

  • You are experiencing technical difficulties sending us a supporting document by secure email.
  • You have questions about your file, and we have to confirm your identity before answering them.
  • You are contacting us about someone else's file (we can answer your questions only if you have a valid power of attorney).

Write to us by secure email

At our office

To help in the fight against COVID-19, we have closed our service centres indefinitely. You can, however, continue to drop documents off in our mail chutes and use our online services in My Account for individuals and My Account for businesses. You can also contact our client services.

See Coronavirus Disease (COVID-19) for more information about the measures we have adopted.

3800, rue de Marly
Québec (Québec)  G1X 4A5

Map

5, Place-Laval, bureau 147
Laval (Québec)  H7N 5Y3

Map

Monday to Friday: 10:00 a.m. to 4:30 p.m.

See the list of holidays to find out when our client services are closed.

By fax
Québec City:
418 577-5265 (toll-free 1 888 543-6294)
Laval:
514 285-3357 (toll-free 1 800 839-8616)
Automatic telex system (ATS) for the hearing impaired

Automatic telex system (ATS)

Montréal:
514 873-4455
Elsewhere in Canada or the United States:
1 800 361-3795 (toll-free)

One mission. Concrete actions.

Read all about how we work to support and inform you. Our vision and values guide us as we carry out our role.

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