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SRM Installation and Activation

If you were operating a restaurant establishment before November 1, 2023, and need to add or replace one or more sales recording modules (SRM), you can acquire new ones.

To have a sales recording module (SRM) installed and activated, you can hire the services of an SRM installer authorized by Revenu Québec. Provided you contact Revenu Québec first, another option would be to install and activate the SRM yourself.

Installing and activating an SRM requires the use of an SRM-compatible sales recording system (SRS) and an SRM-compatible receipt printer.

Note
Note

Since November 1, 2023, the restaurant sector has been undergoing an IT shift to replace the sales recording module (SRM) with a cloud solution (the WEB-SRM). This is the same IT solution already in use in the remunerated passenger transportation sector since 2021.

By May 31, 2025, operators of restaurant establishments subject to mandatory billing measures will be required to send us their transaction data using a certified sales recording system (SRS) compatible with the WEB-SRM and give every customer a bill produced using that SRS.

For more information about the new IT solution, see Required Equipment.

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Installing an SRM

It is your responsibility to choose an SRM installer and make sure that the installer is authorized by Revenu Québec.

SRM installers are the only ones authorized to purchase new SRMs from the supplier, Kyndryl Canada, for resale to Québec restaurant establishments. Installers are also the only ones authorized to install and activate new or used SRMs in Québec restaurant establishments.

In addition, they must provide technical support for the SRMs they install. Therefore, if your SRM is defective, you must contact your SRM installer. Depending on the issue, the installer will deal with it directly or defer to another person that can resolve the problem. You must also contact us to notify us that your SRM is defective.

Note

SRM installers do not represent Revenu Québec and are not acting in our name. We do not guarantee the quality of the services offered by installers and we are released from any liability for inadequate service or negligence on their part.

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Activating an SRM

To activate a new SRM, you need:

  • your 4-digit establishment number and your current access code;
  • the 10-digit identification number and 4-digit number shown on your QST registration certificate.

When you activate the SRM, you must enter your access code yourself so that it remains confidential.

Further to the activation of your SRM(s), we will send you a confirmation letter. Make sure that the information in the letter corresponds to the information related to the SRM(s) actually installed in your establishment. If you notice any errors, contact us and your SRM installer immediately.

For more information on using some of the SRM's features, watch our how-to videos (in French only) on YouTube.

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