Strategic Plan Goals
In the 2020-2023 Strategic Plan, two main issues have been identified for the next three years. The first concerns client experience, which we put at the heart of service development. We will take advantage of our digital potential to make things easier for clients to meet their obligations and to personalize our services to an even greater extent. All the while we will continue helping clients meet their tax obligations.
The second issue concerns tax fairness. To improve long-term tax voluntary tax compliance and ensure the integrity of the tax base, we will promote the benefits of compliant tax behaviour and trust in our culture of innovation to adapt our practices to new economic realities.
For more information on our goals and to see interesting statistics, watch the video, Summary of Revenu Québec's 2020-2023 Strategic Plan (in French only).
To create a truly positive client experience, we are committed to putting the client at the heart of service development. This means taking into account to a greater extent client needs in the development of our service offering.
Our objective is to make things easier for clients to meet their tax and socio-fiscal obligations by focusing on client experience, using our digital potential to personalize services to an even greater extent and accentuating client support.
To help realize the client experience and develop a service-oriented culture, the engagement of all our personnel is essential. In the current context, we must redouble our efforts to ensure that our organization is able to attract employees and obtain employee engagement. We must also continuously develop employee expertise to maintain and improve our organizational performance.
Tax losses related to unreported legal income are estimated to be billions of dollars per year, despite our control activities. These are significant amounts that are not being invested in public services. To sustainably reduce such tax losses, we are looking to change people's perceptions in Québec with respect to their tax obligations and to actively promote the principle of voluntary compliance.
For more information about this goal, see Helping You Meet Your Tax Obligations under Fair for All.
The Québec government is committed to ensuring that all taxpayers contribute their fair share of taxes. That is why we put so much effort into our control activities and debt collection. The integrity of the tax base is nevertheless threatened by tax evasion and tax avoidance strategies. Moreover, new economic realities require us to our current practices.
Over the next three years, we will make the necessary efforts to adapt our control practices to certain targeted groups and intensify our fight against aggressive tax planning and the use of tax havens. We also need to adapt our practices to new economic realities.
Moreover, we will strengthen the effectiveness and efficiency of our collection efforts, taking responsibility for the collection activities of four government bodies, if the National Assembly adopts Bill 30, the Act to recover amounts owed to the State.
For more information about this goal, see Ensuring Tax Compliance under Fair for All.