Information and Access Requests
You can ask for access to personal information about you or to our administrative documents by making either an information request or an access request.
Although you can make both types of requests to access the same documents, they have distinct differences.
We advise you to make this type of request if you want to obtain information or documents that you have the right to access, such as:
- a document you sent us (income tax or consumption tax return, RL-slip or power of attorney), including any enclosed documents;
- a document we sent you (notice of assessment, determination, recovery or advance payments, or any other notice;
- an account statement, a detailed account statement or a statement of your balance due.
There are no fees for information requests.
Information requests are handled as soon as possible.
To learn more about this type of request, see Making an Information Request.
Access requests are more formal than information requests. They must be addressed verbally or in writing to the person in charge of access to information.
While researching and analyzing documents are free services, we charge for transcribing, sending or reproducing them. If this is the case, we tell you the exact fee beforehand.
For more information, see the Regulation respecting fees for the transcription, reproduction or transmission of documents or personal information.
We have up to 20 days from the date we receive an access request to respond. However, the deadline can be extended by 10 days if needed.
If your written access is denied in whole or in part or if you are not satisfied with our response, you can apply to the Commission d'accès à l'information du Québec for a review.
To learn more about access requests, see Making an Access Request.
Before sending a request for administrative documents, click Publication of Information to read more about:
- documents released further to an access request;
- reference documents for decision making;
- information about expenses.