Our Commitments to You

The following principles inform every one of our actions:

Availability

We are easy to reach, and our services are free of both cost and red tape.

Understanding

We will lend an open and unbiased ear to make sure we understand your needs.

Transparency

We will keep you informed throughout the processing of your file and make sure that the reasons for any decision are explained to you.

Respect

We will uphold your rights throughout the process, from conducting an unbiased review of your file to making any appropriate recommendations in order that a decision be reviewed, a mistake corrected or a conflict resolved. 

Betterment

We will suggest any necessary improvements to Revenu Québec's services or practices to make sure that mistakes are not repeated and that clients are better served.

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