Internet Privacy Policy

Internet privacy and the protection of confidential information are of the utmost importance to Revenu Québec.

Collection and use of information within Revenu Québec's online services

Revenu Québec collects confidential information within its online services for citizens and businesses. It uses this information in processing your file, in applying the laws in effect and in administering certain programs.

Revenu Québec may also collect certain information regarding your identity (such as your name, address, telephone number and certain identification numbers). This information allows Revenu Québec to:

  • confirm your identity in its exchanges with you
  • retrieve the information it needs to process your file
  • ensure the confidentiality of the information that relates to you

Information exchanged when you access the website

When you connect to the Revenu Québec website, information is exchanged transparently between your computer and the server. This information, listed below, is used by Revenu Québec for statistical purposes, such as recording the number of visitors to the site and determining which pages are consulted most frequently:

  • the IP address through which you access the site (an IP address is a number that is automatically assigned to your computer by your Internet access provider every time you surf the Web)
  • the browser and operating system used to access the site
  • your date and time of access
  • the Web pages that you view
  • the address of any site that led you to Revenu Québec's website

Access to information by Revenu Québec employees

Revenu Québec ensures that only authorized employees have access to information regarding you, and that they require the information to carry out their duties. For more information, consult our list of banks of confidential information (available in French only).

Communication of information

As provided for by law, Revenu Québec may release confidential information regarding you to other government bodies and organizations without your prior consent. For more information, consult the following registers (available in French only):

The keeping and destruction of information

The majority of information collected by Revenu Québec is kept on-site at Revenu Québec's offices, though, in accordance with the law, Revenu Québec may entrust the keeping of certain information to a third party. The third party may not be on Revenu Québec's premises, in exceptional cases.

After the confidential information collected has been used for its intended purpose, Revenu Québec destroys it, subject to the requirements of the retention schedule approved by Bibliothèque et Archives nationales du Québec and any legal requirements.

Security

Revenu Québec's security measures meet the highest standards in the field of information security. This ensures the protection of information not only at the time it is collected, but also while it is used and kept, and when it is released or destroyed. For more information about data security on the Revenu Québec website, consult the Data Security page.  

You are responsible for the information that you submit to Revenu Québec and for the confidentiality of your identification data, access code and password (if applicable). Revenu Québec cannot be held responsible for unauthorized use of this information.

To find out how you can protect your confidential information, consult the Rules page.

Complaints

If you think that Revenu Québec has failed to observe its privacy policy, you can contact the Bureau de la protection des droits de la clientèle. For more information, see Protecting Your Rights.

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