Handling of Support-Payment Files

A judgment awarding support is first registered with the Ministère de la Justice. The courthouse then sends us a copy of the judgment and we proceed with collecting the support. The following is an overview of how we handle support files:

Steps Actions
1. Receive the judgment We make sure the copy of the judgment is complete, so that the terms of support are complied with.
2. Prepare the file We check and update the information in the file.
3. Assign the file We assign the file to a Revenu Québec employee who will contact the debtor of support (This link will open a new window) and the creditor of support (This link will open a new window) within a few days.
4. Determine the collection procedure

If the debtor is a salaried employee, we send a deduction notice to his or her employer. In this way, regular support payments and any arrears (This link will open a new window) will be deducted directly from the debtor's pay.

If the debtor is not a salaried employee, we send the debtor a payment order. The order requires the debtor to make the regular support payments and to pay any arrears.

5. Collect the amounts

In the case of a deduction notice, the employer remits the amount to us.

In the case of a payment order, the debtor makes payments directly to us.

6. Pay the support We pay the support amounts to the creditor by cheque or direct deposit, on the 1st and the 16th of each month.
Important

Use the Register for Direct Deposit of Support Payments online service to request that we deposit your support payments directly into your personal bank account.

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