Responsibilities of Partners That Develop Products

Your responsibilities are outlined below. For further information, see the document Management Framework Intended for Product Developers (SW-11-V).

Important

In order to fully benefit from the services available in My Account for partners, each partner that develops products must keep his or her file up to date, including information regarding the business, resource people and products. Note that a request for validation could be refused if the partner's file is not up to date.

In-house product developer

As an in-house product developer, you must:

  • inform us as soon as possible of any constraints your products may have;
  • provide to us results generated directly by your products, if applicable;
  • ensure that your products generate documents that meet our requirements;
  • quickly correct any problems that may arise with your products.

Commercial product developer

As a commercial product developer, you must:

  • inform us as soon as possible of any constraints your products may have;
  • provide to us results generated directly by your products, if applicable;
  • ensure that your products generate documents that meet our requirements;
  • quickly correct any problems that may arise with your products;
  • provide technical support to users of your products;
  • notify your product users that they are responsible for providing complete and accurate information when generating documents using your products (We recommend that you provide this information on product packaging and, if applicable, on your website.  For sample text, consult the appropriate standards in the section specific to the field of activity for which the product is being developed or adapted.);
  • offer your clients products that meet our requirements;
  • on your website, list your products' limitations including constraints regarding the processing of specific forms, system specifications data and certain functionalities;
  • explain to your product users how their computers should be configured to properly use all the features of your products.
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