Your Support Payments

We will remit support to you on the 1^st and the 16^th of each month.

The payments may be made by cheque, or they may be deposited directly into your bank account. For direct deposit, complete a Request for Direct Deposit of Support Payments (form EN-900.QM-V).

Advances

An advance is considered a support payment. This means that your former spouse must repay the amounts to us. We will pay you an advance only if we are sure that the amount can be recovered from the debtor. Advances are made so that you will not be penalized if there are administrative delays.

We may advance an amount of support to you, although we are not required to do so. Advances are normally paid for a maximum of three months. The maximum amount that can be advanced is $1,500.

If the amount of support or the arrears (This link will open a new window) are reduced or cancelled, you may have to reimburse an amount received as an advance.

We cannot pay you advances in the following situations:

• Your former spouse cannot be located or has no income.  
• Your former spouse has not been paying support and we have sent him or her a payment order.  
• The security provided by your former spouse has already been used to pay you support.  
• You do not live in Québec.  
• You owe us an amount under the Act to facilitate the payment of support.  
• Your support is remitted to the Ministère de l'Emploi et de la Solidarité sociale because you receive social assistance payments.