7. You have the right to file a complaint
7.1 You have the right to file a complaint without fear of reprisal or to have us explain any decision made with respect to your file

If you are not satisfied with how your file was handled, believe that one of your rights as set out in this charter was violated or otherwise disagree with something we have done, you can, in addition to the judicial recourse available to you, file a complaint with the Bureau de la protection des droits de la clientèle (BPDC).

The BPDC is an independent body that will examine your file and make sure that your rights were upheld and that a fair decision was made. You can contact the BPDC without fear of reprisal—biased treatment against a taxpayer who has filed a complaint goes against our code of conduct and is cause for sanctions against the offending employee.

To find out how to file a complaint, go to our website.